Brave UX with Brendan Jarvis 🇺🇦

Katie Swindler - The High Stakes of Life and Death Design

Katie Swindler shares her insights into designing for the human stress response, agency vs. in-house work-life balance, and how the NASA space suits came to be.
Highlights include:
⭐ How has your experience in theatre management served you in design?⭐ What does good design feedback look like?⭐ What is the story of the design of the NASA space suits?⭐ Why is it important for our products to be designed for humans under stress?⭐ What are the four main ways we can design for the human stress response?
======
Who is Katie Swindler?
Katie is an Innovation Design Strategist and Senior Manager at Allstate, the insurance company that has protected American’s from life’s uncertainties, for more than 85 years. 
At Allstate, Katie is responsible for the design strategy of the Innovation Department, including the hiring, development and design of the consumer research practice. She is also the bridge between her department and Allstate’s internal design, creative and consumer research teams.
Prior to joining Allstate, Katie was a User Experience Director at FCB in Chicago, where she was the UX lead for the redesign of the global Jack Daniels website, amongst many other projects.
In late 2021, Katie’s first book - Life and Death Design - was published by Rosenfeld Media. In the book, Katie takes a deep dive into the human stress response and how everyday designers can learn to help their users think clearly and act safely. 
======
Find Katie here:
LinkedIn: https://www.linkedin.com/in/katieswindler/Twitter: https://twitter.com/KatieSwindlerUXWebsite: http://www.katieswindler.com/
Books & Speaking:
Life & Death Design:https://www.lifeanddeathdesign.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Sarah Doody - Getting Serious About Your UX Career

Sarah Doody gives her assessment of UX education, shares how she’s helping UXers to have brave career conversations, and what it’s really like being a creative entrepreneur.
Highlights include:
⭐ Is the lack of standards in UX education a good thing?⭐ How do you help people to have brave career conversations?⭐ Does having a strong vision blind you from our customers’ needs?⭐ How do we help people to slow down and focus on problems first?⭐ What framework have you used to understand your users better?
======
Who is Sarah Doody?
Sarah is the Founder and CEO of Career Strategy Lab, the business she started in 2017 as a 45-minute lunch and learn, that has since grown into a leading career coaching company for user experience professionals.
By helping her clients to develop career skills and confidence, Sarah’s clients have secured jobs at companies including Google, Amazon, American Express, Home Depot, Harvard, Warner Brothers Entertainment and Salesforce.
Sarah has been invited to give talks and to teach workshops all over the world, including across the pond at UX London, at Start Con in Australia and at Productized in Portugal, to name a few.
======
Find Sarah here:
LinkedIn: https://www.linkedin.com/in/sarahdoody/Twitter: https://twitter.com/sarahdoodyCareer Strategy Lab: https://www.uxportfolioformula.com/Personal website: https://www.sarahdoody.com/ 
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

David Dylan Thomas - Rising Above Our Biases in Design

David Dylan Thomas shares practical ways of making design more inclusive, reassures us that other people can’t read our minds, and suggests a fresh approach to tackling systemic harms.
Highlights include:
⭐ What is the Illusion of Transparency?⭐ How do we rise above our biases in design?⭐ What is an assumption audit and how does it work?⭐ How do we change bad behaviour without cancelling people?⭐ What separates bias from the isms - racism, sexism, ageism etc?
======
Who is David Dylan Thomas?
David is the Founder and CEO of the appropriately named David Dylan Thomas LLC, the company he established to further his mission to educate people about inclusive design and the role bias plays in our decision making.
The author of “Design for Cognitive Bias”, a book that helps people to understand the logic powering our bias and how to start designing more consciously , AND the host of The Cognitive Bias Podcast, a show with over 100 episodes, David knows a thing or two about bias.
An experienced speaker, David has delivered powerful talks about bias, design and civil discourse across the world, at events such as TEDNYC, SXSW Interactive, UX Copenhagen, An Event Apart and the IA Conference. 
======
Find David here:
LinkedIn: https://www.linkedin.com/in/daviddylanthomas1/Twitter: https://twitter.com/movie_punditWebsite: https://www.daviddylanthomas.com/
Books:
Design for Cognitive Bias:https://abookapart.com/products/design-for-cognitive-bias
Podcasts:
The Cognitive Bias Podcast:https://apple.co/37zsYng
Lately, I’ve been thinking about…https://apple.co/38932im
References:
Exterminate All the Brutes:https://www.imdb.com/title/tt8396314/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Janelle Estes - How to Walk the Customer-Centered Talk

Janelle Estes shares the importance of executive leadership staying connected to customers, and what the best design leaders are doing to successfully scale design research.
Highlights include:
⭐ What do UX researchers need to let go of?⭐ How can researchers navigate pushback against qualitative research?⭐ What are the best companies doing to run UX research at scale?⭐ How important is it for senior management to come face-to-face with customers?⭐ What are the dangers of unmoderated research?
======
Who is Janelle Estes?
Janelle is the Chief Insights Officer at UserTesting, the human insights platform that helps companies to see the world through their customers’ eyes.
At UserTesting, Janelle is the voice of the industry and has significant influence on the product's strategy, key customer relationships, and the definition and delivery of the businesses services. 
Before joining UserTesting in 2014, Janelle was a Senior User Experience Consultant at the famous UX consulting company, Nielsen Norman Group. There, Janelle designed and ran hundreds of qualitative and quantitative studies.
The proud co-author of the book “User Tested” where, alongside Andy MacMillan (UserTesting’s CEO), Janelle shares the stories of how the world’s best companies are using human insight to create great experiences.
======
Find Janelle here:
LinkedIn: https://www.linkedin.com/in/janelleestes/Twitter: https://twitter.com/janelle_estesWebsite: https://www.janelleestes.com/
Janelle’s book:
User Tested: How the World's Top Companies Use Human Insight to Create Great Experiences:https://amzn.to/3IxUm1d
User Testing:
Website: https://www.usertesting.com/Podcast: https://www.usertesting.com/resources/podcasts
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Benny Zuffolini - Working in Design: A Neurodiverse Perspective

Benny Zuffolini bravely breaks down how she's navigating enterprise as a neurodiverse design leader, and shares a formative realisation from facilitating her first design sprint. 
Highlights include:
⭐ Should people treat you differently when they find out that you’re autistic?⭐ Why don’t you wish you were diagnosed as being neurodiverse earlier?⭐ How important is it for people to tell each other the stories they’re telling themselves?⭐ Are you concerned that being open about neurodiversity may lead to discrimination?⭐ What have you learned about effectively facilitating workshops with senior stakeholders?
======
Who is Benny Zuffolini?
Benny is a Product Design Director at Pearson, a 176 year old world-leading education company that’s helping people to achieve their potential through physical and digital learning and assessment experiences.
Prior to Pearson, Benny was the Head of Design and Experience at Zego, a UK-based insurtech startup that simplifies the way businesses insure their vehicles.
Benny was also the UX Manager at Vonage, where she was credited as one of two design leaders that enabled the successful creation and rollout of a design system that unified the company’s digital product experience, and brought greater efficiency and scalability to design efforts.
Recently diagnosed with autism, Benny has been actively raising awareness of neurodiversity and its many unique aspects and advantages in the workplace. 
======
Find Benny here:
LinkedIn: https://www.linkedin.com/in/bennyzuffolini/Twitter: https://twitter.com/benny_bzWebsite: https://bennypad.com/
The Ladder of Inference:https://www.mindtools.com/pages/article/newTMC_91.htm
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Amy Jiménez Márquez - Navigating Design Leadership’s Pivotal Moments

Amy Jiménez Márquez shares her story from designer to design leader, what it was like to design Alexa’s personality, and what’s important when leading people in tough times. 
Highlights include:
⭐ How did you navigate the move into design management? ⭐ Can leaders afford to be outwardly less than their best during hard times?⭐ What was it like meeting Captain Jean Luke Picard (Sir Patrick Stewart)?⭐ What prevents Alexa from defending herself when she’s being abused?⭐ What were the principles you used when designing for Alexa?
======
Who is Amy Jiménez Márquez?
Amy is a Design Director at Compass, a real estate technology company that’s on a mission to help everyone find their place in the world. 
Before Compass, Amy invested four an a half years at Amazon, most of which was as the UX Design Manager for Alexa’s personality. A role that would see her team launch adaptive personalities for celebrities, like Samuel L. Jackson, as well as the “Hey Disney!” assistant. 
What a job!
Prior to Alexa, Amy worked on the Amazon Flex design team, where she was the Senior UX Design Lead, helping to improve the delivery driver experience in what became a $20 billion plus global logistics platform.
A generous contributor to the global UX community, Amy is the Owner and Publisher of Boxes and Arrows, a thoughtful peer-written publication that’s devoted to provoking thinking and pushing limits when it comes to the practice, innovation, and discussion of design.
======
Find Amy here:
LinkedIn: https://www.linkedin.com/in/amymarquez/Twitter: https://twitter.com/amymarquezWebsite: https://amymarquez.com/
Boxes and Arrows:
Website: https://boxesandarrows.com/Twitter: https://twitter.com/boxesandarrowsLinkedIn: https://www.linkedin.com/groups/22206/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Amy Bucher, PhD and Geoff Alday - Integrating Behavioural Design & Product Design

Amy Bucher and Geoff Alday unpack how they’re integrating their behavioural and product design practices, the ethical considerations of applying behavioural design to AI, and how designers can apply the COM-B model to change user behaviour.
Highlights include:
⭐ How is designing for behaviour change different to other forms of design?⭐ What are the ethics governing your AI-infused product design decisions?⭐ How have you integrated product design with behavioural design?⭐ Has Government use of coercion worked to increase vaccine uptake? ⭐ What is the COM-B model and how can designers us it to affect behaviour?
======
Who is Amy Bucher?
Amy is the Chief Behaviour Officer at Lirio, makers of the world-leading behaviour change AI platform that unites behavioural science with artificial intelligence. 
Before joining Lirio, Amy was the Vice President of Behaviour Change Design at Mad*Pow. 
Amy is also the author of “Engaged: Designing for Behaviour Change”, published in 2020 by Rosenfeld Media. 
- - -
Who is Geoff Alday?
Geoff also works at Lirio, where he is the Director of Product Design.
Before Lirio, Geoff was the Director of Product Design at Ruby, a financial services startup, and at Watershed, a learning analytics platform. He was also Product Design Lead at Emma, the well-known email marketing and automation platform. 
======
Find Amy here:
LinkedIn: https://www.linkedin.com/in/amybucher/Twitter: https://twitter.com/amybphdWebsite: https://www.amybucherphd.com/
Find Geoff here:
LinkedIn: https://www.linkedin.com/in/geoffalday/Twitter: https://twitter.com/geoffaWebsite: https://www.geoffalday.com/
And Lirio:
LinkedIn: https://www.linkedin.com/company/lirio/Twitter: https://twitter.com/lirio_llcWebsite: https://lirio.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Debbie Levitt - Strengthening and Protecting the Practice of UX

Debbie Levitt pulls no punches as she dismantles bizarre UX job descriptions, over-promising UX boot camps, and UX practices that she believes are unknowingly sabotaging the discipline.
Highlights include:
⭐ Is the practice of UX at odds with the process of Agile?⭐ How do you grow appreciation for UX without evangelising?⭐ What important things are students not getting from most UX bootcamps?⭐ How should UX professionals work with other specialists without ceding status?⭐ What do “unreasonable and bizarre” UX job descriptions represent?
======
Who is Debbie Levitt?
Debbie is the CXO of Delta CX, the business transformation, CX and UX consulting firm through which she helps organisations to improve customer satisfaction, predict and mitigate business risk. It’s also the name of the channel that Debbie hosts on YouTube, where she helps CX and UX leaders to better understand and contend with some of the day-to-day challenges they face
Debbie’s book, “DevOps ICU”, and its associated training teaches non-CX people about CX, why it’s done by specialists, and how to integrate it into their teams and processes. And in late 2019 - that’s pre-pandemic - Debbie also published the appropriately titled “Delta CX: The Truth About How Valuing Customer Experience Can Transform Your Business”.
As a consulting UXer, Debbie has worked for Fortune 500 businesses, such as Sony and Wells Fargo, as well as a range software companies, startups, and digital agencies, including Constant Contact, ROI DNA, and Razorfish.
======
Find Debbie here:
LinkedIn: https://www.linkedin.com/in/debbielevitt/ Website: https://DeltaCX.com/ Training: https://deltacx.academy/ Twitter: https://twitter.com/Delta_CX YouTube: https://www.youtube.com/c/DeltaCX
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Natalie Hanson, PhD - Design Leadership: Practice, Patience and Pride 🏳️‍🌈

Natalie Hanson encourages design leaders to play the long-game, challenges designers to be less myopic, and shares the struggle of stepping back from work to focus on her health.
Highlights include:
⭐ Why is it important for design leaders to be patient and persistent?⭐ How do you tell someone they’re not ready for what they’ve asked for?⭐ Should other people in our organisations care about users?⭐ How did Christian Madsbjerg, founder of ReD Associates, help you? ⭐ When and how do you make the case for user research?
======
Who is Natalie Hanson?
Natalie is a Principal at ZS, a 12,000 strong global professional services firm with more than 35 years of experience delivering products that create customer and company value. 
At ZS, Natalie leads a global human-centred design, research and engineering team of over 250 people. Out and proud since 1986, she is also the executive sponsor of ZS’ global LGBTQ+ community.
Before joining ZS, Natalie was the Senior Director of Strategic Programs & UX Consulting at SAP, where she oversaw a portfolio of programs within the Knowledge Management function.
Natalie is also the founder of AnthroDesign, a community of people working in UX and using ethnographic methods, Natalie has worked tirelessly for the past 20 years to bring people from across design and anthropology together.
Her efforts have helped to spawn the EPIC conference, which aims to advance the value of ethnography in industry, as well and a number of books.
======
Find Natalie here:
LinkedIn: https://www.linkedin.com/in/nataliehanson/Twitter: https://twitter.com/ndhanthroWebsite: https://nataliehanson.com/
AnthroDesign:
Website: https://anthrodesign.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Lada Gorlenko 🇺🇦 - Engaging Stakeholders in UX Research (episode #37 from the archive)

This is a special archived episode of Brave UX.
Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.
Highlights include:
⭐️ How do you help your team to let go of perfectionism?⭐️ Is enterprise UX boring compared to consumer UX?⭐️ What did you learn studying murderers and drug offenders?⭐️ How do you involve executives effectively in research? ⭐️ What are we not talking enough about in UX Research?
======
Who is Lada Gorlenko?
Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic.
Prior to joining MURAL, Lada was the Director of Experience Research at Smartsheet, where she architected and enabled an organisation-wide customer-obsessed culture, while managing a team of UX researchers that supported 15 product pillars and multiple business units. 
An organisational psychologist by training, Lada’s research career began by working on programmes for the European Commission and European Union, before moving into Enterprise UX, where she started out as a VR Designer for British Telecom in the very-early 2000s. 
It was during this time that Lada also co-founded the Interaction Design Association (IxDA), which grew to over 120,000 members.
======
Find Lada here:
LinkedIn: https://www.linkedin.com/in/ladagorlenko/
======
Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
======
Host: Brendan Jarvishttps://www.linkedin.com/in/brendanjarvis/