Brave UX with Brendan Jarvis 🇺🇦

Ruth Brown - Seeing Our Blindspots, Bad Habits and Bullshit

Ruth Brown dives deep into group polarisation, challenging us to get out of our echo chambers and to practice the empathy that we preach.
Highlights include:
- Do we still need insiders to call out uninclusive behaviour? - How does our need to be perfect reinforce unhelpful binary perspectives?- How do designers suffer from group polarisation?- Why do companies find it difficult to be truly human-centred?- Is it the job of designers to make the world a better place?
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Who is Ruth Brown?
Ruth is currently a Senior Design Strategist at ANZ, Aotearoa New Zealand’s largest bank. The bank is so large that it employs a fifth of all people who work in finance and holds roughly a third of the country’s home loans on its books.
Before joining ANZ, Ruth was the General Manager of Design Research at Xero, makers of beautiful online accounting software, and arguably New Zealand’s most successful product company, with nearly 3 million subscribers and revenues of over $600M US.
Ruth also invested 8 years at Trade Me, New Zealand’s equivalent of eBay, where she was the Head of User Experience, and later the Head of People Research.
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Find Ruth here:
LinkedIn: https://bit.ly/B11vgD
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Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Indi Young - Listening Deeply to Understand the Problem Space

Indi Young challenges us to unlock the potential of the problem space, to be business-wise when engaging with stakeholders, and to listen deeply to learn peoples’ purposes.
Highlights include:
- Why are we so obsessed with solutions in software?- What do we need to ask ourselves before running research?- Can we expect business stakeholders to trust qualitative data?- What does it mean to listen deeply and why is it important?- Is Big Tech morally bankrupt?
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Who is Indi Young?
Indi is an independent qualitative data scientist, problem space researcher, coach and consultant. She’s also a globally recognised leader in inclusive product strategy and author, and if you’ve used opportunity maps and mental model diagrams - you can thank Indi.
Her books, Practical Empathy and Mental Models, have helped design and product people around the world to create more human-centred experiences and to understand - in practical terms - what it means to put people before technology.
Before becoming an independent consultant, Indi was a founding partner of Adaptive Path, one of North America’s most well known user experience agencies.
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Find Indi here:
LinkedIn: https://www.linkedin.com/in/indiyoung/Twitter: https://twitter.com/indiyoung/Website: https://indiyoung.com/
Indi’s books:
📙 Practical Empathy - For Collaboration and Creativity in Your Work:https://indiyoung.com/books-practical-empathy/
📗 Mental Models - Aligning Design Strategy with Human Behaviour:https://indiyoung.com/books-mental-models/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Introducing Brave UX with Brendan Jarvis

Unpacking the stories, learnings and expert advice of world-class UX, design and product management professionals, Brendan Jarvis is on a mission to help you to create better products.

Lisa Maria Marquis - The Harm Hiding in Our Information Architectures

Lisa Maria Marquis encourages us to be better designers by thinking more deeply about the decisions we’re making and their potential for harm.
Highlights include:
⭐ What are some harmful IA decisions that we're making?⭐ Why is Information Architecture undervalued and under-practiced?⭐ How do we actively build a safe and trusting relationship with users?⭐ Why do gender categories cause some people to lose their minds?⭐ Is it possible for us to completely avoid our work causing harm?
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Who is Lisa Maria Marquis?
Lisa is the Principal of The Future is Like Pie, an independent Information Architecture and Content Strategy consultancy that’s on a mission to make it easier for people to find, understand, and act on information on the web.
Through her consultancy, Lisa regularly works with well-known agencies, such as Happy Cog and Brain Traffic. She also works directly with organisations such as Autodesk, the University of California, and Egghead.io.
Lisa is also the author of Everyday Information Architecture, an amazing book that shows you how to leverage the principles and practices of IA, and the Managing Editor of A Book Apart, a highly respected publisher of books for designers, developers and content creators.
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Find Lisa here:
LinkedIn: https://www.linkedin.com/in/redsesame/Twitter: https://twitter.com/redsesame/ Website: https://thefutureislikepie.com/
Lisa’s book:
Everyday Information Architecture:https://abookapart.com/products/everyday-information-architecture
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Jane Austin - From Designer to Executive Design Leader

Jane Austin speaks openly about the twists and turns of her journey from designer to executive-level design leader, and reminds us that it’s okay to be both vulnerable and assertive. 
Highlights include:
- How do you help people to be more comfortable with being wrong?- Why is it important to find your voice as a design leader?- How does “strong opinions loosely held” work in practice?- Why is it so important to do qualitative UX research?- How are you helping other women to succeed in the business world?
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Who is Jane Austin?
Jane is the Chief Experience Officer at Digitas UK, where she’s been charged with creating best-in-class connected experiences for the agency’s clients.
Before Digitas, Jane was the Chief Design Officer for Flo Health, the company behind one of the world’s most popular apps for helping women to take control of menstruation. 
From late 2018 to late 2020, Jane was the Director of Product Design at Babylon Health, where she led a global team of 100 talented designers, researchers, content specialists, product and operations people.
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Find Jane here:
LinkedIn: https://www.linkedin.com/in/msjaneaustin/Twitter: https://twitter.com/msjaneaustin
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Dan Brown - Essential Mindsets for Being an Effective Designer

Dan Brown dives into the world of creative and collaborative mindsets, the importance of self-reflection in UX, and why we shouldn’t be too rigid in our design process.
Highlights include:
- Which battles need to be fought in design and which don’t?- Why do we need to develop better Information Architecture skills?- Do we rely too much on established design processes?- What does it mean to be assertive in a positive way?- Can you admit that you don’t know and still be seen as an expert?
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Who is Dan Brown?
Dan is the Co-Founder and Principal of EightShapes, a user experience consultancy based in the Washington DC area, whose clients have included large enterprises like Capital One, 3M, and Sprint, as well as tech giants such as Google, eBay and Cisco.
Dan is the creator of “Surviving Design Projects”, a game that helps teams to improve their conflict management skills, as well as the incredibly useful “Information Architecture Lenses”, a deck of cards that helps designers to interrogate their IA in different ways. 
He is also the author of three books (1) Communicating Design (2) Designing Together, and (3) Practical Design Discovery, all of which are widely considered to be essential reading for UX designers looking to communicate, collaborate and practice design more effectively.
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Find Dan here:
LinkedIn: https://www.linkedin.com/in/danmbrown/Twitter: https://twitter.com/brownorama/Website: https://eightshapes.com/Medium: https://medium.com/@brownorama
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Jon Deragon - Leading UX Design in Vibrant South East Asia

Jon Deragon shares with us his UX design leadership journey in South East Asia, how to engage more effectively with stakeholders, and why we mustn’t let life pass us by.
Highlights include:
- How are UX designers like music composers and ER doctors?- What is it like being a Westerner living and working in Vietnam?- How do you get past “no” from other stakeholders?- What characterises a product that is alive versus one that is dead?- How do you get past your ego when things aren’t going well? 
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Who is Jon Deragon?
Jon is the Head of Design at FPT Software in Ho Chi Minh City, one of Vietnam’s largest IT services companies, with over 20,000 employees.
When Jon joined FPT in May 2020, the business was heavily engineering focused and design was only practiced informally. Now, after what must have been a wild ride, he leads a practice of over 50 talented designers.
Before joining FPT Software, Jon held several Head, and Director level UX positions at a number of top Vietnamese, Indonesian, and Australian companies.
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Find Jon here:
LinkedIn: https://www.linkedin.com/in/jonderagon/Website: https://jonderagon.com/CafeScene: https://cafescene.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Koji Pereira - Living and Designing Outside the Comfort Zone

Koji Pereira tells his inspiring story of becoming a senior design leader for some of the world’s hottest tech companies, against all the odds.  
Highlights include:
- What’s enabled you to swim and not sink in tough situations?- Why was Google’s Orkut social network sunset?- How can we make our products work for people who have low literacy?- What hard lessons did you learn leading a startup?- How did your team discover the idea for Files by Google?
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Who is Koji Pereira?
Koji is the host of the Cells & Pixels podcast and has recently joined Twitter, as a Senior Product Design Manager. There, he leads a talented team that is helping users to discover and find content, and other people that they care about on the social network.
Before Twitter, Koji was the Head of Design at Lyft Business. He also spent nearly a decade at Google, including roles as Head of Design for Google’s original social network (Orkut) and Head of Design for the Curator Team, which included the design, launch, and growth of “Files by Google” to over half-a-billion monthly active users.
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Find Koji here:
LinkedIn: https://www.linkedin.com/in/kojieumesmo/Twitter: https://twitter.com/kojieumesmo/ Website: https://bit.ly/2VEnG3PMedium: https://medium.com/@kojipereira/ 
Cells & Pixels:
Website: https://cellsandpixels.com/Twitter: https://twitter.com/CellsandPixels/ Instagram: https://www.instagram.com/cells.and.pixels/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
 
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Rich McCoy - Overcoming Fear and Leaning Into Creativity

Rich McCoy unpacks some formative experiences from the Kalahari Desert, how we can conquer our creative fears, and why designing lean creates value faster. 
Highlights include:
- How has growing up in the Kalahari Desert shaped you?- What does it mean to “get primal” with design?- How do we get over our fear of showing our work?- What are some clues that product teams are out of alignment?- How has Dyslexia influenced your creative practice? 
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Who is Rich McCoy?
Rich is the Design Lead on Flying Blue, the loyalty rewards programme for KLM & Air France. Currently he’s managing to do that role working remotely, from the confines of a cupboard underneath a flight of stairs in New Zealand. 
Before KLM & Air France, Rich was a Senior Manager of Design at Nationwide Building Society, in the United Kingdom. He also spent a number of years at Trade Me, New Zealand’s version of eBay, where he was a Design Lead responsible for the creative wellbeing of 13 other designers.
Rich also runs a coaching and mentoring practice for other creatives, and is a very talented and established Fine Artist, working through photography, sculpture, paint and digital mediums. 
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Find Rich here:
Website: https://www.mccoy.co.uk/LinkedIn: https://www.linkedin.com/in/richardmccoy/Twitter: https://twitter.com/McCoyDigitalArtwork: https://www.mccoy.co.uk/artist.phpMentoring: https://www.mccoy.co.uk/creativementor.php
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Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Host: Brendan Jarvishttps://www.linkedin.com/in/brendanjarvis/

Sachi Taulelei - How Design’s Lack of Diversity Fuels Systemic Racism

Sachi Taulelei shares what it’s like to interview people at the end of their lives, why research methods need to adapt to cultural context, and the heavy cost of poor diversity in tech.
Highlights include:
- What is it like interviewing people at the end of their lives?- How is researching with Pasifika peoples different?- How have Pasifika been impacted by rapid digitisation?- Why is diversity important on product teams?- How are our biases in tech shaping a worse world?
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Who is Sachi Taulelei?
Sachi is the Design Centre of Expertise Lead (Head of Design) at ANZ, Aotearoa New Zealand’s largest bank. How large is large I hear you ask? ANZ represents 1% of New Zealand’s GDP, and employs 1 in 5 people who work in finance in New Zealand.
Her contributions have been recognised with Gold at the New Zealand Best Design Awards, and she has shared her knowledge at events such as UX Homegrown. Sachi also mentors Masters of UX Design students at the Wellington ICT Graduate School.
Sachi is widely respected and recognised as a design leader and as a leading voice for Pasifika people who work in design and technology.
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Find Sachi here:
LinkedIn: https://www.linkedin.com/in/sachi-taulelei/Twitter: https://twitter.com/sachitaulelei/
Resources:
Translating the digital divide by Sachi Taulelei:https://bit.ly/3l3pigl
Ikigai:https://en.wikipedia.org/wiki/Ikigai
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Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Host: Brendan Jarvishttps://www.linkedin.com/in/brendanjarvis/