Brave UX with Brendan Jarvis 🇺🇦

Milton Jackson - Why Crabs Can’t Climb Out of Buckets

Milton Jackson graciously gives Brave UX’s first poetry reading, reflects on the critical importance of role models, and shares his aspirations for a more inclusive world.
Highlights include:
⭐ Poetry reading: Love Lost in Likes⭐ What led you to a career in technology and design?⭐ Has the lack of black designers been painfully obvious to you?⭐ Where did your confidence to teach public speaking come from?⭐ Why isn’t the written word more central to the experiences we design?
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Who is Milton Jackson?
Milton is the SVP of Experience Design for Wealth, Wellness, Rewards and Retirement at Bank of America, where he’s helping to redefine how the business serves its customers.
Before joining Bank of America, Milton was the AVP, Head of Digital Design and UX at The Hartford, a Fortune 500 insurance and investment company.
And, earlier in his career, Milton spent five and half years at ESPN, where he was responsible for leading the UI and UX for ESPN.com, ESPNFC.com and ESPNDeportes.
Alongside his busy corporate design career, since 2014 Milton has also been the Founder and CEO of PicSpotr, a proudly black-owned company and CRM that’s specifically designed to empower professional photographers to build their businesses.
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Find Milton here:
LinkedIn: https://www.linkedin.com/in/heymiltonj/Twitter: https://twitter.com/milton_jksnWebsite: https://www.picspotr.com/ADPList: https://adplist.org/mentors/milton-jackson
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Peter Merholz - Demystifying Design Leadership

Peter Merholz demystifies design leadership, openly shares the ups and downs of a trail-blazing design career, and how we can keep design “weird” without getting fired.
Highlights include:
⭐ What is the fundamental job of the designer leader?⭐ Why do design leaders find it difficult to figure out what their job is?⭐ What advice did Obi Wan give Luke that design leaders need to hear?⭐ Why are you a design pragmatist and not an idealist?⭐ What do design leaders need to know about politics and relationships?
#DesignLeadership #UX #UXDesign #AdaptivePath #BraveUX
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Who is Peter Merholz?
Peter is the Founder and Principal at Humanism at Scale, the consulting practice he started in 2019 to amplify the practices and potential of design teams by shaping design organisations and bolstering design leadership.
Before founding Humanism at Scale, Peter was the VP of Design at Snagajob, where he oversaw design for both product and marketing. Peter has also held positions such as Senior Director of Design at Jawbone, VP of Global Design at Groupon and VP of User Experience at Inflection.
But it is his role and the almost 11 years he invested as a Co-Founder and the Head of Design Practice of Adaptive Path - then the world’s leading UX strategy and UX design firm - that he is perhaps best known for.
In 2016, Peter co-authored “Org Design for Design Orgs” with Kristin Skinner, which was the first book to address building and managing effective in-house design teams. 
And, last millennia, Peter coined the term blog. How cool is that!?
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Find Peter here:
LinkedIn: https://www.linkedin.com/in/petermerholz/Twitter: https://twitter.com/petermeWebsite: https://www.petermerholz.com/Peter’s book:
Org Design for Design Orgs - Building and Managing In-House Design Teams:https://orgdesignfordesignorgs.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Audrey Cheng - Resolving the Tension Between Product and UX

Audrey Cheng shares her journey from lab scientist to CTO, why she redefined career success, and how UX and product can work better together.
Highlights include:
⭐ Why did you have to leave redefine career success?⭐ Should product leaders be leading design orgs?⭐ How do you involve stakeholders in UX design, in a meaningful way?⭐ Should designers seeking influence consider a move into product?⭐ How do you handle demands for features from stakeholders?
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Who is Audrey Cheng?
Audrey is the Chief Technology Officer at Imagr, the first vision-only, white-label, autonomous checkout solution that retailers can own, operate and scale themselves.
Before joining Imagr, she was the CPO at SnapComms, an Everbridge company. At the same time, Audrey was also the Head of Global UX for all of Everbridge’s products, working closely with the CTO - Dr. John Maeda.
Prior to Everbridge, Audrey was the VP of Product at Pushpay, the world-leading digital engagement and giving platform for churches.
In 2019, Audrey was recognised by Leading Women in Product, as the Product Leader of the Year for Australia and New Zealand.
A clear communicator and a passionate product person, Audrey has been invited to deliver talks at UXDX Asia Pacific and Mind the Product, and has been a repeat guest on the Fearless Product podcast.
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Find Audrey here:
LinkedIn: https://www.linkedin.com/in/audrey-cheng-b495a02/Twitter: https://twitter.com/audjcheng
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Dan Hill - Technology Is the Answer, but What Was the Question?

Dan Hill challenges us to think differently about our cities and civic spaces, to consider the second order effects of our work, and to think carefully about the questions we’re asking.
Highlights include:
⭐ Who should be responsible for the negative externalities of technology?⭐ When and why did the financialisation of our public spaces begin?⭐ Technology is the answer, but what was the question?⭐ Do people have cause to be grumpy about cycle lanes?⭐ Why do we make cities?
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Who is Dan Hill?
Dan recently finished up as the Director of Strategic Design at Vinnova, the Swedish Government’s innovation agency, to become the Director of the Melbourne School of Design, at the University of Melbourne in Australia. 
He has also been an Associate Director and Head of Arup Digital Studio, a Strategic Design Lead at SITRA (Finland’s government innovation fund) and the Head of Interactive Technology and Design at the BBC.
Dan was one of the Mayor of London’s - Sadiq Khan’s - inaugural Design Advocates. He has been a Trustee of the Participatory City Foundation and he is a founding member of the UN HABITAT Council for Urban Initiatives.
The author of the influential book “Dark Matter & Trojan Horses: A Strategic Design Vocabulary” and a a prolific blogger, Dan has been writing about design, technology, cities and culture for over 20 years on his blog, “City of Sound”.
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Find Dan here:
LinkedIn: https://www.linkedin.com/in/cityofsound/Twitter: https://twitter.com/cityofsoundWebsite: https://www.cityofsound.com/Blog: https://cityofsound.medium.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Jodine Stodart - Keeping Stakeholders Engaged with Design

Jodine Stodart shares how to get and keep stakeholders engaged, why it’s important to develop your understanding of self, and the timeless power of listening.
Highlights include:
⭐ How important are stakeholder interviews for UX success?⭐ Can UX be successful if customer centricity isn’t a strategic focus?⭐ How do you help stakeholders to make sense of design artefacts?⭐ Why do leaders need to be more conscious of their impact on others?⭐ How do you help someone to see another person’s perspective?
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Who is Jodine Stodart?
Jodine is the Managing Director of Fireside Consulting, the UX & Design Coaching, Service Design, Regenerative Design, and Conscious Leadership Coaching practice that she founded in 2019.
As someone who is inspired by the potential for design to help solve complex problems, Jodine is also the co-founder of the online UX community called UXCONNECT, through which she runs regular leadership retreats.
Prior to Fireside Consulting, Jodine was a Director of User Experience at Digital Arts Network in New Zealand, where she worked with key clients such as Auckland Council, Countdown Supermarkets, and Spark.
She was also a Senior User Experience Consultant at Optimal Usability, a leading New Zealand design research consultancy that was sold to Price Waterhouse Coopers in 2014. 
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Find Jodine here:
LinkedIn: https://www.linkedin.com/in/jodinestodart/Twitter: https://twitter.com/jUXpositionWebsite: https://firesideconsulting.biz/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Special Episode: Brendan Jarvis & Lou Rosenfeld - Framing Tomorrow by Questioning Today

Brendan Jarvis & Lou Rosenfeld bring you a special episode that features Brendan’s keynote from Design at Scale 2022 - Framing Tomorrow by Questioning Today.
Highlights include:
⭐ What’s been going on for Lou, lately?⭐ What were the best parts of Design at Scale 2022?⭐ How is the field been coping with global uncertainty?⭐ Where can people find out more about the DesignOps Summit?⭐ Brendan’s opening keynote from Design at Scale 2022
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Who is Lou Rosenfeld?
Lou is the Publisher and Founder of Rosenfeld Media, through which he and his team release some of the best books on UX, produce world-class conferences, and curate a number of specialist design communities.   
He is also the host of the Rosenfeld Review podcast and the co-author of “Information Architecture for the World Wide Web”, often fondly referred to as The Polar Bear Book. 
Who is Brendan Jarvis?
Brendan is the insatiably curious Managing Founder of The Space InBetween, formerly an award-winning digital design studio and now the only specialist UX research practice and world-class UX lab in New Zealand.
His mission? Helping enterprise design leaders to develop brave and inclusive design cultures, through effective UX research and research experiences that build the capabilities of their teams.
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Find Lou here:
LinkedIn: https://www.linkedin.com/in/louisrosenfeld/Twitter: https://twitter.com/louisrosenfeldWebsite: https://rosenfeldmedia.com/Podcast: https://soundcloud.com/rosenfeld-media
Find Brendan here:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Twitter: https://twitter.com/brendanjarvisWebsite: https://thespaceinbetween.co.nz/Podcast: https://braveux.podbean.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Matthew Holloway - Design Maturity Starts with Designers’ Maturity

Matthew Holloway shares what it was like to lead SAP’s design thinking transformation, why designers need to get their house in order first, and the importance of purposeful rest.
Highlights include:
⭐ What was it like working with Don Norman at Apple?⭐ Does design maturity start with designers’ maturity?⭐ Why can’t you impose design culture over night?⭐ How can design leaders get a seat at the top table?⭐ Do critics of Design Thinking have a legitimate axe to grind?
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Who is Matthew Holloway?
Matthew is an independent design consultant with over 25 years of experience scaling high performance product design teams for some of the world’s largest companies.
As VP in the Office of CEO at SAP, Matthew worked with Hasso Plattner (the Co-Founder and Chairman) and Henning Kagermann (the then CEO) leading the global Design Thinking transformation of SAPs 60,000-person development, sales and consulting services divisions.
After leaving SAP, Matthew took on the role of VP of Product Design & User Experience for Shutterfly. While there he led an aggressive programme of ongoing product improvements, as well as a strategic programme that resulted in an estimated $50 million dollars of annual savings. 
He has co-founded two companies, including Atlas Informatics - a machine learning based personal search technology - that counted Bill Gates, Nathan Myhrvold and Microsoft amongst its investors - and was acquired by Xinova in 2017.
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Find Matthew here:
LinkedIn: https://www.linkedin.com/in/maholloway/Website: https://matthewholloway.com/
Inside the Grateful Dead house:https://bit.ly/3yy2ZWH
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Bill Albert, PhD - Quantifying the User Experience

Bill Albert reflects on what it takes to run effective UX research, why evaluating more than usability is important, and how UX leaders can unlock better budgets.
Highlights include:
⭐ Are UX leaders who aren’t quantifying UX derelict in their duties?⭐ Why is UX sometimes the ambulance at the bottom of the cliff?⭐ How can UX leaders secure enough budget to enable UX research?⭐ Should UX research be concerned with measuring preferences?⭐ Who was Dr. Tom S. Tullis and what impact did he have on your life?
#UX #UXResearch #UserResearch #UXR #Usability #UsabilityTesting #MixedMethods #DesignLeadership #BraveUX
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Who is Bill Albert?
Bill is the SVP, Global Head of UX & Customer Development at Mach49, a growth incubator and accelerator for global 1,000 businesses that has over $50B in market cap and counting.
Prior to joining Mach49, Bill was an Adjunct Professor in Human Factors at Bentley University and the Executive Director of the Bentley University User Experience Centre for nearly 14 years. 
Along with the his good friend, the late Dr. Tom S. Tullis, Bill is the co-author of two books, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics and Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies.
Since 2013, Bill has been the Co-Editor and Chief of the Journal of User Experience. A peer-reviewed, international, online publication that’s dedicated to promoting and enhancing the practice, research and education of UX design and evaluation. 
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Find Bill here:
LinkedIn: https://www.linkedin.com/in/walbert/Twitter: https://twitter.com/uxmetricsCompany: https://mach49.com/Journal of UX: https://uxpajournal.org/Bentley UX Center: https://www.bentley.edu/uxc/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Daniel Rosenberg - Boardroom Battles & Semantic Interaction Design

Daniel Rosenberg speaks frankly about executive design leadership, why he’s trying to take the field back to first principles, and how the sun is setting on design as we know it.
Highlights include:
⭐ Which Jedi would Don Norman say is most like you?⭐ How did your first presentation to Larry Ellison at Oracle go?⭐ Why is design education being overly intuitive a problem?⭐ What is Semantic IxD and why is it important?⭐ How do you remove enemies while maintaining moral authority?
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Who is Daniel Rosenberg?
Daniel is the Chief Design Officer at r-CDO and during his 40+ year career, he has forged a near unparalleled path as a world-leading and highly respected UX practitioner, global design executive, consultant, author and educator.
Recently, Daniel has been working at the intersection of AI and interaction design, advising a number exciting startups, including WellDoc, CanSurround, Workato and Kleeen Software.
Before starting r-CDO, Daniel was the top UX executive at Oracle where he served as VP of UI Design, and then at SAP, where he was SVP of Global User Experience. 
Prior to joining Oracle, while he was at Ashton-Tate and then Borland, Daniel invented several design patterns that are still popular in product design today, including tabbed UI.
Daniel’s latest book UX Magic was published in 2020; a groundbreaking book that lays out a complete system for Semantic Interaction Design.
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Find Daniel here:
LinkedIn: https://www.linkedin.com/in/danielrosenbergux/Website: https://rcdoux.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Jason Buhle, PhD - Travelling from Academia to Industry and Thriving

Jason Buhle discusses what’s important when moving from academia to industry, UX research as a career path, and why usability research matters.
Highlights include:
⭐ Why is Neil Gaiman’s Sandman your LinkedIn banner image?⭐ What did you learn when you moved from academic research to UX research?⭐ Have you hired someone for a UXR role from a UX bootcamp background?⭐ Why is there less rigorous usability research being conducted as UX research grows?⭐ Do academic-origin UX researchers see usability research as beneath them? 
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Who is Jason Buhle?
Jason is a Managing Director at AnswerLab, the world’s largest independent consultancy, exclusively focused on UX Research.
At AnswerLab, Jason leads a team of a dozen UX Strategists, responsible for designing research programmes for some of the world’s most important and innovative companies, such as Google, Meta, Amazon, eBay, FedEx and Wells Fargo.
In 2012, Jason was awarded a PhD in Cognitive Neuroscience from Columbia University, for his research into cognitive and emotional control. 
His related academic work has been cited over 5,000 times and features in 16 peer-reviewed publications, including top journals such as Psychological Science, Cerebral Cortex, and Nature Reviews Neuroscience.
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Find Jason here:
LinkedIn: https://www.linkedin.com/in/jasonbuhle/Twitter: https://twitter.com/jasonbuhleWebsite: http://www.jasonbuhle.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/