Brave UX with Brendan Jarvis 🇺🇦

Louis Rosenfeld - Breaking Out of Silos and Moment Prisons

Lou Rosenfeld, UX’s master publisher, curator and convener, and founding mind of the discipline of information architecture, reflects on 30 years in the field, including:
 
⭐️ Why has Lou made it his life’s mission to bring people together? 
⭐️ What advice does Lou have for prospective authors, before they start writing?
⭐️ What is a moment prison and how do you get out of one?
 
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Who is Louis Rosenfeld?
 
Lou is the Founder and Publisher of Rosenfeld Media, a company responsible for surfacing and sharing the expertise of dozens of world-class UXers through publishing their books, curating specialist communities, and convening global conferences.
 
He is also widely considered to be one of the founders of Information Architecture, a result of being a co-author of “Information Architecture for the World Wide Web” - often referred to as the “IA Bible”.
 
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Find Lou here:
 
LinkedIn: https://www.linkedin.com/in/louisrosenfeld/
Twitter: https://twitter.com/louisrosenfeld
 
Rosenfeld Media:
 
Website: https://rosenfeldmedia.com/
YouTube: https://bit.ly/3uTmqWC
Podcast: https://soundcloud.com/rosenfeld-media
LinkedIn: https://www.linkedin.com/company/rosenfeld-media/
Twitter: https://twitter.com/RosenfeldMedia
 
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/
 

Kate Towsey - Scaling Research Ops: Lessons Learned

Kate Towsey shares some of the experiences that have shaped her career and goes deep into the research ops journey she’s been leading at Atlassian.
 
Why did Kate leave contracting in London for a gig at Atlassian's Sydney office?
How did an early mistake help Kate to find the key to scaling Research Ops?
What is Kate’s Candy Floss vs. Carrots theory of research?
 
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Who is Kate Towsey?
 
Kate is the Research Ops Manager at Atlasssian, and the founder of the 8000+ strong ResearchOps Community. Before moving from London to Sydney in 2018 to join Atlassian, Kate pioneered Research Operations at the UK’s Government Digital Service (GDS), where she designed and delivered their first user research lab, AV repository and participant panel. Kate is currently writing a book called “Research At Scale: The Research Operations Handbook”, which will be published by Rosenfeld Media sometime in 2022. 
 
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Find Kate here:
 
Website: http://www.katetowsey.co.uk/
LinkedIn: https://www.linkedin.com/in/katetowsey/
Twitter: https://twitter.com/katetowsey
YouTube: https://bit.ly/31HGazN
 
ResearchOps Community
https://researchops.community/
 
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Thank you for tuning in! If you liked what you saw and want more ...
 
... please leave us a review on Apple Podcasts (or wherever you listened).
 
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
 
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
 
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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/

Stephanie Marsh, PhD - Research Ops for Global Teams

Dr. Stephanie Marsh unpacks a range of important UX research and research ops topics, as well as her experience of being bullied in the work place (that’s brave).
 
Why did Stephanie move from UX Research into Research Ops?
How do you decide what to focus on when starting with Research Ops?
What are some behaviours to watch out for at work that might be bullying? 
 
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Who is Stephanie Marsh?
 
Stephanie is the UX Research Operations Manager at Springer Nature Group - the 175 year old publisher of the world-renowned Nature journal, as well as Scientific American. Before joining Springer, Stephanie was the Head of User Research and Analysis at the United Kingdom’s Government Digital Service. She is the author of “User Research: A Practical Guide to Designer Better Products & Services”, an incredibly useful reference for researchers.
 
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Find Stephanie here:
 
Medium: https://slmarsh81.medium.com/
LinkedIn: https://www.linkedin.com/in/stephanie-marsh-505b7719/
Twitter: https://twitter.com/Steph_Marsh81
 
Stephanie’s book:
 
User Research: A Practical Guide to Designing Better Products and Services
Kogan Page - https://bit.ly/3rsieuH
 
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Thank you for tuning in! If you liked what you saw and want more ...
 
... please leave us a review on Apple Podcasts (or wherever you listened).
 
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
 
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
 
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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/

Marty Cagan - Empowering Your Product Teams

Marty Cagan, the legendary product management coach, thinker and author, shares his story and his thoughts on what it takes to build great products, including:
 
What does Marty ask CEOs when they call him with a product management problem?
What’s the difference between a team that’s empowered and one that isn’t?
How do you know if someone is an asshole or if they just think differently?
 
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Who is Marty Cagan?
 
Marty is one of the - if not the - most influential people in product management. He is the author of two incredibly successful books - Inspired and Empowered - both of which are essential reading for people in product. Before founding the Silicon Valley Product Group in 2002, Marty held senior leadership roles at HP, Netscape and eBay, where he worked closely with some of the most well-known names in technology, including Ben Horowitz and Mark Andreessen.
 
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Find Marty here:
 
Website: https://svpg.com/
Blog: https://svpg.com/articles/
LinkedIn: https://www.linkedin.com/in/cagan/
Twitter: https://twitter.com/cagan
 
Marty’s Books:
 
Empowered: Ordinary People, Extraordinary Products
Amazon - https://amzn.to/3mdtn1v
 
Inspired: How to Create Tech Products Customers Love
Amazon - https://amzn.to/3cJ7JPO
 
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Thank you for tuning in! If you liked what you saw and want more ...
 
... please leave us a review on Apple Podcasts (or wherever you listened).
 
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
 
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
 
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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/

Kanhika Nikam - Is Bias in UX Research Always Bad?

Kanhika Nikam speaks about the challenge researchers face when trying to be without bias while also being human, plus much more!
 
What was it like being mentored by David Kelly, founder of IDEO?
How can you identify your bias when working on a project?
What are foundational values and what are heightened values?
 
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Who is Kanhika Nikam?
 
Kanhika is the Experience Design and Research Lead at Springload, one of New Zealand’s largest digital experience agencies. She holds a Bachelor of Design, from MIT Institute of Design in Pune, India, as well as a Masters of Design from Stanford University. Kanhika has tackled many interesting and challenging design problems, including voice-assisted healthcare systems, airplane cabin experiences, and educational tools for preschoolers.
 
Correction: Kanhika has 10 years of experience, not 12.
 
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Find Kanhika here:
 
Website: http://www.kanhika.com/
LinkedIn: https://www.linkedin.com/in/kanhika/
Twitter: https://twitter.com/Kanhika
 
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Thank you for tuning in! If you liked what you saw and want more ...
 
... please leave us a review on Apple Podcasts (or wherever you listened).
 
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
 
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
 
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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/

Steve Krug - Why Our Work in UX Will Never Be Done

Steve Krug reflects on 30+ years of contribution to the field of UX, including two best-selling books, in this wide-ranging conversation.
 
How did Steve’s present the findings of his first UX research report?  
What is the greatest usability challenge we face as a society?
What has Steve realised about procrastination?
 
Who is Steve Krug?
 
Steve is a former usability consultant and author of the world-famous UX book, “Don’t Make Me Think: A Common Sense Approach to Web (and Mobile) Usability”, which is now in its third edition and has sold over 600,000 copies - in 20 languages. For over 25 years Steve worked as as usability consultant, through his firm Advanced Common Sense, where he helped clients including Apple, Bloomberg, Lexus, NPR, and the International Monetary Fund, to remove friction from experiences.
 
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Find Steve here:
 
Website: http://stevekrug.com/
Twitter: https://twitter.com/skrug
 
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Thank you for tuning in! If you liked what you saw and want more ...
 
... please leave us a review on Apple Podcasts (or wherever you listened).
 
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
 
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
 
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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/

Marisa Sires - Creating a Customer-Centred Product Culture

This is a special archived episode of Brave UX.
Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including…
⭐️ How does Marisa enable her team to make great products?⭐️ What is the greatest risk to the success of a product?⭐️ How can women in tech better navigate the landscape to succeed?
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Who is Marisa Sires?
Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP of Product at BuildingLink.
A wickedly sharp product leader, in 2011 Marisa joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product. 
Marisa is also a strong voice and helping hand for women in technology. She actively mentors other women through several organisations, including as a founding member of CHIEF.
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Find Marisa here:
LinkedIn: https://www.linkedin.com/in/msires/Medium: https://medium.com/@marisa.siresTwitter: https://twitter.com/mas2124
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Laura Klein - Maximising the Value of Lean UX

Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including…
 
⭐️ Why do organisations resist UX research?
⭐️ What needs to be in place to maximise the value of UX?
⭐️ How did Eric Ries (author of The Lean Startup) shape her thinking? 
⭐️ Do teams have to be happy to be effective in making great products?
⭐️ What do user researchers need to understand about product managers?
 
 
Who is Laura Klein?
 
Laura is the Principal of Users Know and one of the most well known personalities in the worlds of UX and product. She has worked as a UX designer, product leader and engineer. Laura is the author of “UX for Lean Startups” and “Build Better Products” and the co-host of the podcast “What Is Wrong With UX”. Both of her books have had a profound impact on the way that product people go about creating value for users and their organisations.
 
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Find Laura here:
 
LinkedIn: https://www.linkedin.com/in/lauraklein2/
Website: https://www.usersknow.com/
Blog: https://www.usersknow.com/blog
Medium: https://medium.com/@lauraklein
Twitter: https://twitter.com/lauraklein
 
Listen to Laura’s podcast - What Is Wrong With UX: 
https://www.usersknow.com/podcast
 
Treat yourself to a copy of Laura’s books…
 
Build Better Products: A Modern Approach to Building Successful User-Centred Products
https://bit.ly/3ssmLOP
 
UX for Lean Startups: Faster, Smarter User Experience Research and Design
https://amzn.to/3dQCnHC
 
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Thank you for tuning in! If you liked what you saw and want more ...
 
... please leave us a review on Apple Podcasts (or wherever you listened).
 
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
 
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
 
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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/

Paul Stonick - The Pragmatic Punk’s Guide to Leading Design

Paul Stonick shares with us some of the lessons he’s learned in over 20+ years leading design teams at large companies, including…
 
What is Paul’s advice to new or aspiring design leaders?
How important is the language we use in enabling positive change?
What are the essential ingredients for radical innovation in a corporate environment? 
 
Who is Paul Stonick?
 
Paul is a seasoned user-centred design leader and a self-described creative maverick. He has held senior design leadership positions at Avon, Viacom, Dressbarn, Barclays Investment Bank and, most recently, The Home Depot. At The Home Depot, Paul and his team were responsible for the world’s fifth largest e-commerce site, as well as the digital extensions of that business, including the consumer facing mobile app, rated the #1 mobile app in retail by Forrester in 2019.
 
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Find Paul here:
 
LinkedIn: https://www.linkedin.com/in/stonick/
Website: https://www.paulstonick.com/ 
Twitter: https://twitter.com/paulstonick
 
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Thank you for tuning in! If you liked what you saw and want more ...
 
... please leave us a review on Apple Podcasts (or wherever you listened).
 
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
 
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
 
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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/

Ryan Rumsey - Taking Your Design Career to the Next Level

If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including:
⭐️ What is the crucial question do all designers need an answer for?⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently?⭐️ Why do designers feel uncomfortable about money?⭐️ What should you do if you feel stuck in your career?
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Who is Ryan Rumsey?
Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called Business Thinking For Designers. 
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Find Ryan here:
LinkedIn: https://www.linkedin.com/in/ryanrumsey/Personal website: https://www.ryanrumsey.com/Company website: https://www.secondwavedive.com/Blog: https://www.ryanrumsey.com/writingMedium: https://medium.com/@ryanrumseyTwitter: https://twitter.com/ryanrumsey
Download a FREE copy of Ryan’s book…
Business Thinking for Designershttps://bit.ly/2LvDEIC
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/