Brave UX with Brendan Jarvis 🇺🇦

Clara Kliman-Silver - Orchestrating Effective Research & Design

Clara Kliman-Silver shares how she brings together humour, people and cognitive psychology for research impact, and how teams can make the most of their design ecosystems.
Highlights include:
How do you use cognitive psychology to support your findings?
What is a design ecosystem and why is it a helpful framing for our work?
How have you used humour when engaging with stakeholders?
What is the right balance between AI and human agency within design tools?
How much does research impact rely upon how it's orchestrated?
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Who is Clara Kliman-Silver?
Clara is a Staff UX Researcher at Google, where she manages a team of UX researchers, and leads company-wide strategic research projects 🦉. She also works on the Material Design team and has previously worked as a Senior UX Researcher on design tools and systems.
Before joining Google, Clara was a UX Designer at Bonsai, an artificial intelligence platform startup 🤖, where she designed workflows and facilitated a range of research projects.
In 2014, Clara founded the Boston Chapter of Ladies that UX, an international organisation that connects women in the field of user experience 🙋‍♀️. An initiative that’s close to her heart, Clara is now the organiser of the San Francisco chapter, and a mentor to several other chapter leaders. 
She has spoken at events across the globe, including at the UXPA International Conference, Rosenfeld Media’s Enterprise UX, the CHI Conference, SXSW and at UX New Zealand 🎤.
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Find Clara here:
LinkedIn: https://www.linkedin.com/in/cklimansilver/Twitter: https://twitter.com/cklimansilverWebsite: https://www.claraklimansilver.com/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Hang Xu - Radically Reinventing Design Recruitment

Hang Xu shares why he’s trying to make recruitment more ethical, how candidates can secure the best possible compensation, and what to watch out for when working with recruiters.
Highlights include:
Why is it important to always go for the maximum salary available?
What can a candidate do to positively influence a levelling decision?
Why do candidates with the same skills get paid vastly different amounts?
Do you still believe that candidates should sometimes go back on their word?
What is pre-closing and why don’t you feel that it’s a fair recruitment practice?
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Who is Hang Xu?
Hang is a former product designer who, in late in 2022, became the founding talent agent of Collective Supply 👻, a recruitment agency that matches senior UX talent with companies who have ethical hiring practices.
Collective Supply believes that - in their own words - “the interview process should be ethical, transparent and respectful”, and they promise not to “shoehorn designers into crappy roles”, just so they can collect a commission.
Before founding Collective Supply, Hang was a Senior Staff UX Designer at Boston Dynamics, one of the world’s leading robotics companies. There, Hang led the UX, UI and service design for the company’s first warehouse automation robot, called Stretch.
Hang also previously worked as a Product Design Lead for Diligent Corporation, Principal UX Lead for Gemini.com, and Product Designer for Bloomberg.
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Find Hang here:
LinkedIn: https://www.linkedin.com/in/haxuco/ Website: https://collective.supply/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

A’verria Martin, PhD - Building Bridges, ReOps, and Presence

A’verria Martin shares her remarkable story of reinvention, the challenges of establishing a global ReOps practice, and how she’s making the ‘seat at the table’ her own.
Highlights include:
How did you become a licensed marriage and family therapist?
How did you navigate the transition from academia to industry?
How have you worked with UXR leaders as you’ve built ReOps?
How have you been developing your executive presence?
How do you work with stakeholders to achieve your objectives?
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Who is A’verria Martin, PhD?
A’verria is the Director, Chief of Staff, and Head of Research Operations and Strategy at ServiceNow, a global enterprise software company that’s busy making the world of work better, for everyone.
Performing a multi-faceted role, A’verria is responsible for leading strategic initiatives, building bridges across functions, directing financial strategy, supporting the growth of other UX leaders, and acting as a trusted advisor to the VP of UX Research and Insights.
A’verria also continues to lead ServiceNow’s ReOps team; a team that she established after joining the company in late 2018.
Before ServiceNow, A’verria was a Director of Research at UC San Diego, where she led the operations of a multi-million dollar endowed research unit, comprised of 120 faculty and focused on geriatric mental health and aging.
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Find A’verria here:
LinkedIn: https://www.linkedin.com/in/averriamartin/Twitter: https://twitter.com/averriamartin
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Alla Weinberg - Designing a Culture of Safety

Alla Weinberg constructively unpacks unsafe workplace cultures, shares her thoughts on how we can change them, and why we should do just that.
Highlights include:
Why is the opposite of fear safety and not courage?  
What do you focus on first when changing a culture?
How can people read between the lines to better understand a culture?
What have corporations forgotten about the humans that work for them?
Can you create safety only as long as you don’t make your boss look bad?
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Who is Alla Weinberg?
Alla is the CEO and Culture Designer at Spoke & Wheel, the specialised culture design company that she founded in 2019.
Through Spoke & Wheel, Alla provides culture consulting and leadership development expertise to companies like Docusign, Uber, Salesforce, Target and Zendesk; helping them to create work environments where people can think, collaborate, and innovate.
Alla is also a Principal of Design Operations at Harmonic Design and before starting Spoke & Wheel, she worked in executive leadership development and learning and development at Salesforce, in the Bay Area.
The author of “A Culture of Safety”, Alla has leveraged her own personal experience, that of others and the latest research in neuroscience to produce an actionable guide for leaders who want to create safer and more innovative work places.
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Find Alla here:
LinkedIn: https://www.linkedin.com/in/allaweinberg/Website: https://www.spokeandwheel.co/
Alla’s talks:
Culture Design: https://youtu.be/pae7HHdwdqY
Fear: The Human Barrier to Innovation:https://vimeo.com/752662160
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Jane Portman - The Harsh Reality of Startup Design

Jane Portman shares the twists and turns of becoming a founder, how it has changed her view on design’s value, and the role of writing in career success.
Highlights include:
Why is it best not to know in advance how difficult something is?
What made you realise that UX is not a big part of startup success?
Why is a product’s marketing website more important than the product?
Why do designers need to understand their contribution to revenue?
Why is it important for designers to also be good writers?
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Who is Jane Portman?
Jane is the co-founder of Userlist, an email marketing and in-app messaging platform that’s built with B2B SaaS in mind: enabling companies to onboard, engage, and nurture customers and leads. 
Before Userlist, Jane was the founder of Tiny Reminder, a SaaS product that helps busy creatives and consultants to send automated notifications to their clients about the things they need from them.
She is also the founder and host of UI Breakfast, one of the world’s longest running and most successful design podcasts. The show has been on-air since 2014 and boasts over 260 conversations with a wide-range of industry experts.
Given Jane’s talent and track record as a podcaster, it’s no surprise that she hosts another podcast. This one’s called “Better Done than Perfect” and it explores email automation, marketing, content and product strategy for founders and product people.
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
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Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Wendy Johansson - Effecting Change in a Messy World

Wendy Johansson shares some of her leadership learnings, speaks frankly about the challenge of changing the status quo, and what she’s observed in the best designers.
Highlights include:
How do you balance your personal views with what’s best for your business?
What can people ask themselves if they’re not able to effect change at work?
Why is it important to focus changing the minds of the people in the middle?
What can we do when we're asked to do something we strongly disagree with?
Why is it important for us to speak up when we see injustices happening?
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Who is Wendy Johansson?
Wendy is the Co-Founder and Chief Product Experience Officer at MiSalud, a company that’s on a mission to provide affordable, culturally-authentic, physical and mental healthcare for the Latinx community in the USA and Mexico.
Before starting MiSalud, Wendy worked at Amazon, where she launched the inaugural UX Design and Research Apprenticeship Programme; a programme that provided a pathway to UX careers for people from underrepresented communities and non-traditional backgrounds.
Wendy has also been the Global Vice President of User Experience at Publicis Sapient, where she led a team of over 1,000 designers and partnered with then CXO, Dr. John Maeda, to transform a largely traditional agency into an experience-led consultancy.
Back in 2013, Wendy co-founded Wizeline, a global product development company where she was also VP of UX, managing a global team of over 75 designers, and VP of Academy, where she led the global expansion of Wizeline Academy. 
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Find Wendy here:
LinkedIn: https://www.linkedin.com/in/wendyjohansson/Twitter: https://twitter.com/uxwendyWebsite: https://www.wendyjohansson.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
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Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Ronnie Battista - Strategically Designing for Goosebumps

Ronnie Battista shares why it’s important to be true to yourself, how designers can maintain their relevance, and what separates pretenders from innovators.
Highlights include:
How did you come to play in a British punk band?
Should more designers be taking on product management roles?
Is UX strategy as relevant today as it was five years ago?
What distinguishes those who innovate from those who don’t?
What is Shoshin and why should we embrace it, right now?
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Who is Ronnie Battista?
Ronnie is a Senior Director of Global Experience Design at Slalom, a global business and technology consulting company that helps organisations to dream bigger, move faster, and build better tomorrows for all.
At Slalom, Ronnie leads a team that supports the strategic experience design efforts of the company’s 40+ offices across North America, the UK, Ireland, Australia, New Zealand, Japan and Germany.
Ronnie is also the Program Director and Adjunct Professor of the Master of Business and Science programme at Rutgers University, an institution that he has had a longstanding and deep commitment to.
Between 2010 and 2013, Ronnie served as Treasurer on the Board of Directors of the User Experience Professionals Association, or UXPA as it’s more commonly known.
An experienced strategic designer and design leader, Ronnie’s has shared his perspectives across the globe, most notably at UX STRAT, on the Thinking & Doing podcast, as a former columnist for UXmatters, and - of course - at Rutgers University.
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Find Ronnie here:
LinkedIn: https://www.linkedin.com/in/ronniebattista/Twitter: https://twitter.com/RonnieBattistaInstagram: https://www.instagram.com/the_space_barn/Website: http://rutgersuxd.com/
The Big Orange Splot by Daniel Pinkwater:https://a.co/d/1A8GpQy
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Jon Fukuda - Creating Design-Integrated Organisations

Jon Fukuda illuminates the dark corners of enterprise DesignOps, reinforces the importance of connecting design to value, and shares what’s kept him consulting for nearly 20 years.
Highlights include:
What is the big lie of enterprises’ adoption of DesignOps?
Why has IT largely left Design to implement its own systems?
How do you frame the value of DesignOps to your customers?
What does it mean to be culturally ready to embrace DesignOps?
Are designers being laid off because their orgs. don’t value design?
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Who is Jon Fukuda?
Jon is the Co-Founder and Chief Experience Officer of Limina, a professional design services firm that specialises in design operations and that’s on a mission to unleash human potential at the nexus of information, technology and people.
At Limina, Jon focuses on leading the company’s human-centred design practice, including aspects such as design strategy, design systems, and interaction design.
Jon’s contributions to advancing the field of design operations led to his recent appointment as the Curator for Rosenfeld Media’s 2022 DesignOps Summit, the premier annual conference for the discipline.
Before going full-time with Limina, Jon was the Director of User Experience at AddThis, where he was responsible for the website and product experience of what was one of the world’s most popular social sharing tools. 
Jon has also generously shared his insights on platforms provided by organisations like NoVA UX, Rosenfeld Media, Friends of Figma and 24 Minutes of UX. 
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Find Jon here:
LinkedIn: https://www.linkedin.com/in/jonfukuda/Twitter: https://twitter.com/jkoodaWebsite: http://www.limina.co/Podcast: https://limina.co/insights/the-limina-podcast/
The Design-Integration Report (2020) - https://limina.co/the-design-integration-report/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Satyam Kantamneni - Leveraging the Business Value of Design

Satyam Kantamneni shares how he articulates the value of design, why design is a profession and not a skill, and why there’s no such thing as a UX/UI designer.
Highlights include:
Why does the profession of design find itself in crisis?
What surprises you about design leaders’ understanding of business value?
What is the difference between design as a skill and design as a profession?
Why do you want to be in the pain killer and not vitamin business?
How do you encourage senior leaders to separate fact from assumption?
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Who is Satyam Kantamneni?
Satyam is the Managing Partner and Chief eXperience Officer at UXReactor, the fastest growing specialised UX design firm in the United States, where he leads a global team that helps large and complex B2B enterprises to become truly user-centred innovators.
Before co-founding UXReactor in 2015, Satyam was the managing director of user experience and design at Citrix. In his six years there, Satyam went from being the first designer, to growing and leading a UX and design team of over 50 people.
Satyam has also previously been a user experience manager at PayPal, where he managed a global team and was responsible for establishing the company’s India Design Centre, which grew to over 30 people by the time he left.
The author of “User Experience Design: A Practical Playbook to Fuel Business Growth”, published in 2022 by Wiley, Satyam is on a mission to raise the profile, depth of understanding and appreciation that business people have for design.
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Find Satyam here:
LinkedIn: https://www.linkedin.com/in/kantamneni/Twitter: https://twitter.com/ksnprasadWebsite: https://uxreactor.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Irene Au - Reflections on Executive Design Leadership

Irene Au shares some of the learnings from her stellar career, the early life experiences that have helped her to succeed, and the importance of sweating the right stuff.
Highlights include:
What role does the C-Suite play in a company’s ability to realise good design?
How did you navigate the strong points of view of founder executives?
What did you see in the designers you’ve hired that wasn’t in those you didn’t?
Why do design leaders need to carefully choose their stakeholders?
Why do you wish the job title UX Designer would disappear?
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Who is Irene Au?
Irene is a Design Partner at Khosla Ventures where she works with early-, mid- and late-stage startup CEOs to help them realise the value of design through better methods, practices, processes, leadership and talent.
Irene has been one of Silicon Valley’s most successful design executives and has played an important role in shaping and elevating design within several influential technology companies.
She was the VP of Design at Udacity, where she helped the leadership team to find product-market fit and to define the company’s strategy, vision, mission, and values. Irene also led the design and research efforts for the company’s first product offering.
Irene was also the Director of User Experience (Global Head) at Google for nearly 6 years. During her time there, Irene scaled and led the design team to over 350 people and transformed the way the famously engineering-driven company valued and operationalised design.
Her success at Google was in part enabled by her prior experience as VP of User Experience at Yahoo!, where for four years she was the design leader responsible for the company’s user experience across all of its products and design infrastructure efforts.
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Find Irene here:
LinkedIn: https://www.linkedin.com/in/ireneau/Medium: https://medium.com/@ireneauTwitter: https://twitter.com/ireneauWebsite: https://ireneau.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
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Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/