Brave UX with Brendan Jarvis 🇺🇦

Jim Kalbach - Designing with Big Ears

Jim Kalbach shares insights from jazz into collaboration, how experience maps help us navigate design, and why Jobs To Be Done deserves our attention.
Highlights include:
Why do we confuse ideas with innovation?
What does it mean to have ‘big ears’ and how is that useful?
How do you manage challenges to your recommendations?
What gets in the way of effective collaboration?
How can Jobs To Be Done help to find the right problems to fix?
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Who is Jim Kalbach?
Jim is the Chief Evangelist and VP of Customer Experience at MURAL, the world’s leading digital whiteboard. 
Prior to joining MURAL, Jim was a Principal UX Consultant at Citrix Online, and he has also worked in numerous consulting roles for other large companies such, as eBay, SONY, LexisNexis and Razorfish Germany.
Somehow, on top of all this, Jim found the time to write three critically acclaimed books: The first, Designing Web Navigation, was published in 2007, followed by Mapping Experiences in 2016 and, most recently, The Jobs To Be Done Playbook in 2020.  
While working in Europe, where he spent the first 15 years of his career, Jim co-founded the popular European Information Architecture conferences as well as the leading UX event in Germany - the IA Konferenz. 
He has also previously served on the advisory board of the Information Architecture Institute and as an editor for Boxes and Arrows, the popular online journal for user experience, and has graced the stage at TedX, UX Brighton, Enterprise UX, and UX STRAT.
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Find Jim here:
LinkedIn: https://www.linkedin.com/in/kalbach/
Twitter: https://twitter.com/jimkalbach
Website: https://experiencinginformation.com/ 
Jim’s books:
The Jobs To Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs - https://amzn.to/3vwdoky
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams -https://amzn.to/3G9lZ1s
Designing Web Navigation: Optimizing the User Experience - https://amzn.to/3IfGah9 
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Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Amy Santee - Money, Ethics, and Building a Meaningful UX Career (episode #50 from the archive)

This is a special archived episode of Brave UX.
Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.
Highlights include:
⭐ Are jobs in UX and other ares of HCD bullshit jobs?⭐ Why did you write and publish your own code of ethics?⭐ How do you help people to establish useful career goals?⭐ What should people considering a career change to think about?⭐ What can people do when they see something that’s not right at work?
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Who is Amy Santee?
Amy is a Career Strategist & Coach for User Experience Professionals, who want to navigate their own path to success and impact the world for the better. 
Through her coaching practice, Amy has helped clients who work at (and have landed jobs at) a wide range of organisations, including Sony, Google, Github, Peloton, Mayo Clinic and the Government of Canada.
Amy’s own career journey has been quite the story, moving from Anthropology in academia, to in-house UX research roles at companies like State Farm Insurance and eBay, where she was a Senior Design Researcher. 
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Find Amy here:
LinkedIn: https://www.linkedin.com/in/amysantee/Website: https://www.amysantee.com/Blog: https://anthropologizing.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Marisa Sires - Creating a Customer-Centred Product Culture (episode #14 from the archive)

This is a special archived episode of Brave UX.
Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including…
⭐️ How does Marisa enable her team to make great products?⭐️ What is the greatest risk to the success of a product?⭐️ How can women in tech better navigate the landscape to succeed?
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Who is Marisa Sires?
Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP of Product at BuildingLink.
A wickedly sharp product leader, in 2011 Marisa joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product. 
Marisa is also a strong voice and helping hand for women in technology. She actively mentors other women through several organisations, including as a founding member of CHIEF.
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Find Marisa here:
LinkedIn: https://www.linkedin.com/in/msires/Medium: https://medium.com/@marisa.siresTwitter: https://twitter.com/mas2124
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/
 

Eva PenzeyMoog - Design for Safety: Considering the Unhappy Path (episode #51 from the archive)

This is a special archived episode of Brave UX.
Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.
Highlights include:
⭐ What is domestic violence and how does it show up?⭐ How is technology being weaponised by domestic abusers?⭐ Why can’t our users be solely responsible for their own safety?⭐ How can designers use archetypes to help safely shape their products? ⭐ How can leaders help their teams to design for safety safely?
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Who is Eva PenzeyMoog?
Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users.
Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency. 
Previously, Eva was volunteer domestic violence educator and rape crisis counsellor, spending time with survivors of sexual assault in emergency rooms, making sure they felt supported and understood their options, while advocating for their positive treatment by medical and law enforcement professionals.
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Find Eva here:
LinkedIn: https://www.linkedin.com/in/evapenzeymoog/Website: https://evapenzeymoog.com/Twitter: https://twitter.com/epenzeymoog/
Design for Safety:https://abookapart.com/products/design-for-safety
The Inclusive Safety Project: https://www.theinclusivesafetyproject.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Jane Davis - Equipping Product Teams to Run Effective UX Research (episode #30 from the archive)

This is a special archived episode of Brave UX.
 
Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products. 
 
Highlights include: 
 
⭐️ What can grizzly bears teach you about effective leadership?
⭐️ How do UX researchers get product managers to listen to them?
⭐️ What is the identity crisis facing UX Research?
⭐️ How do we ensure that product teams are doing valid research?
⭐️ What should junior UX researchers focus their efforts on?
 
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Who is Jane Davis?
 
Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products.
 
Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs.
 
Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before becoming the Design Research Manager for Growth.
 
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Find Jane here:
 
LinkedIn: https://www.linkedin.com/in/janendavis/
Website: https://janendavis.com/
 
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Don Norman, PhD - Design for a Better World

Don Norman shares what's important to him right now, why stupid questions matter, what it means to design for a better world, and why he’s okay with changing his mind.
Highlights include:
Why are our users not who we think they are?
What needs to change and what can stay the same?
Why did it take you so long to change your focus?
Should change be incremental or wholesale?
How does design dogma distract us?
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Who is Don Norman?
Don is the Co-Founder and a member of the Executive Committee of Future of Design Education, where he is helping to shape a global effort that will provide an in-depth, evidence-driven, academic foundation for future generations of designers.
Back In 1998, Don Co-Founded the influential Nielsen Norman Group with Jakob Nielsen, from which he has also recently retired and was awarded the title of Principal Emeritus. 
Prior to co-founding NNG, Don invested five years at Apple, starting in 1993 in the role of Apple Fellow, as a User Experience Architect - the first use of the phrase User Experience in a job title - before becoming the Vice President of the Advanced Technology Group. 
Until December 2020, Don was the Founding Director of Design Lab at the University of California, San Diego, an initiative he started in 2014 to focus on complex socio-technical issues . For his contribution he was honoured with the title Director Emeritus.
Don is a Board Member Emeritus of the Institute of Design, a former IDEO Fellow, a member of the National Academy of Engineering, and a fellow of the American Academy of Arts and Sciences.
He has also spoken in boardrooms and on stages across the globe, and has written over a dozen books, of which “Design of Everyday Things” is his best known. But it his upcoming book, “Design for a Better World”, that, perhaps, he hopes will be of most consequence.
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Find Don here:
LinkedIn: https://www.linkedin.com/in/donnorman/
Twitter: https://twitter.com/jnd1er
Website: https://jnd.org/
A couple of Don’s books:
Design for a Better World: Meaningful, Sustainable, Humanity Centered - https://amzn.to/3Awhcp3
The Design of Everyday Things: Revised and Expanded Edition - https://amzn.to/3OkPYXU
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Kate Rutter - Cultivating a Culture & Career of Creativity

Kate Rutter shares her thoughts on finding work in a challenging economy, how to design for great creative exchanges, and why she pushes back against authority.
Highlights include:
⭐ How have you pushed back against overly rigid hierarchies?⭐ Why did you take a part-time retail job at a retail store?⭐ How does the quality of the question influence the quality of the idea?⭐ Why isn’t UX overly kind to late career-stage practitioners?⭐ How are great creative exchanges like great sex?
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Who is Kate Rutter?
Kate is a Senior Adjunct Professor at California College of the Arts, where, for the past five years, she’s been teaching undergraduates creativity and storytelling, and masters’ students the foundations of experience design.
She is also the Principal of Intelleto, the consulting practice through which she creates and facilitates visual explanations that make complex ideas simple, memorable and shareable.
Before starting Intelleto, Kate pioneered the UX learning track at Tradecraft, an immersive learning program for product designers. She also co-founded the online education company Luxr.co, that helped early-stage entrepreneurs to find product/market fit.
During her 20 years in the field, she’s been a very generous contributor, including sharing her knowledge since 2015 through the “What’s Wrong with UX” podcast, which she co-hosts alongside her good friend, Laura Klein. 
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Find Kate here:
LinkedIn: https://www.linkedin.com/in/katerutter/Twitter: https://twitter.com/katerutterWebsite: http://intelleto.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Mauro Porcini - The Human Side of Innovation

Mauro Porcini shares how designers can rise to the top, the dangers of associating your self-worth with work, and why he’s changing the status quo from the inside.
Highlights include:
⭐ Why do you run towards the fire?⭐ How has the focus changed since becoming a father?⭐ What gives you the right to talk about love with business people?⭐ Why have you disassociated your personal worth from your work?⭐ What does it take to scale human-centred innovation across the globe?
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Who is Mauro Porcini?
Mauro is a Senior Vice President and the-first-ever Chief Design Officer of PepsiCo , the largest food and beverage company in North America and second largest in the world. At PepsiCo, Mauro and his team of 300 designers have been on a decade-long mission to infuse the corporation with a human-centred culture.
Before joining PepsiCo in 2012, Mauro invested 10 years at 3M, building out the business’ global design function. Something he appears to have been quite successful at, as he also became the company’s first-ever Chief Design Officer, with the CFO of The Wall Street Journal referring to him as, “… the man putting 3M on the design map.” 
Mauro’s second book, “The Human Side of Innovation: The Power of People in Love with People” has just been published. It is described as “… a manifesto for a genuine, authentic, and deeply humanistic approach to innovation, one that aims to create personal and social value first…”.
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Find Mauro here:
LinkedIn: https://www.linkedin.com/in/mauroporcini/Twitter: https://twitter.com/MauroPorciniWebsite: https://www.mauro-porcini.com/Instagram: https://www.instagram.com/mauroporcini/
Mauro’s books:
The Human Side of Innovation: The Power of People in Love with People -https://amzn.to/3FNaMVP
L’età dell’eccellenza: Innovazione e creatività per costruire un mondo migliore - https://amzn.to/3t56wcR
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Reginé Gilbert - Inclusive Design Isn’t Someone Else’s Job

Reginé Gilbert shares what it takes to create accessible experiences, how her students are helping NASA to hear a solar eclipse, and why inclusive design is everyones job.
Highlights include:
⭐ How are inclusive design and accessibility different, yet related?⭐ Why is disability not seen in the same light as other DE&I initiatives?⭐ What should people do to make the digital world more accessible?⭐ If big tech can’t do basic accessibility, what hope do we have?⭐ Why is it important to include people with disabilities in the design process?
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Who is Reginé Gilbert?
Reginé is an Industry Assistant Professor at New York University’s Tandon School of Engineering, where she is teaching the next generation of UX designers about the importance of accessibility and inclusive design - in both regular reality and cross-reality experiences.
Before joining NYU, Reginé was the Chief Creative Officer of Gilbert Consulting Group, where she advised organisations - large and small - on accessibility. She has also worked as User Experience Lead at Ralph Lauren and, prior to entering UX, was a Senior Product Manager at Michael Kors.
She is the author of the book “Inclusive Design for a Digital World: Designing with Accessibility in Mind”, an excellent starting point for anybody new to accessibility. Rumour has it that Reginé is also working on a new book called “Human Spatial Computing”, which will be published by Oxford University Press in 2023.
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Find Reginé here:
LinkedIn: https://www.linkedin.com/in/reginegilbert/Twitter: https://twitter.com/reg_ineeWebsite: https://reginegilbert.com/
XR City - Accessibility Subway Map:https://bit.ly/3STjLbZ
Reginé’s book:
Inclusive Design for a Digital World:https://amzn.to/3SVBCip
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Ryan Rumsey - Taking Your Design Career to the Next Level (episode #11 from the archive)

This is a special archived episode of Brave UX.
If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including:
⭐️ What is the crucial question do all designers need an answer for?⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently?⭐️ Why do designers feel uncomfortable about money?⭐️ What should you do if you feel stuck in your career?
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Who is Ryan Rumsey?
Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called Business Thinking For Designers. 
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Find Ryan here:
LinkedIn: https://www.linkedin.com/in/ryanrumsey/Personal website: https://www.ryanrumsey.com/Company website: https://www.secondwavedive.com/Blog: https://www.ryanrumsey.com/writingMedium: https://medium.com/@ryanrumseyTwitter: https://twitter.com/ryanrumsey
Download a FREE copy of Ryan’s book…
Business Thinking for Designershttps://bit.ly/2LvDEIC
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/