Brave UX with Brendan Jarvis 🇺🇦

Matt Young - Using Customer Feedback to Make Better Decisions

Matt Young shares the importance of aligning engineering, product, & design, the roles of creativity and logic in decision making, and using customer feedback wisely. 
Highlights include:
⭐ How do you know when it’s time to kill a feature?⭐ Why and when do you speak directly with people?⭐ How have you integrated your engineering and product orgs?⭐ When should you deploy emotion and when should you temper it with logic?⭐ How should customer feedback be used to influence executive leadership?
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Who is Matt Young?
Matt is the CEO of UserVoice, a software company that helps growing B2B SaaS companies to collect and make sense of customer feedback. 
Before joining UserVoice in 2015, Matt was the Vice President and CTO of Vodori, a digital marketing consulting and product company. There, he spent seven years focused on achieving excellence in enterprise software development.
After earning a Bachelor of Science in Computer Science, as well as a Master’s of Science in Computer Science, Matt invested 22 years in engineering before becoming a product leader — a journey that gives him a unique and valuable perspective.
Matt has recently been generously sharing that perspective with product people at Product School and Product Camp, as well appearing as a guest on podcasts such as the Scale Up Show, Lessons On Product and Tied Together, amongst others.
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Find Matt here:
LinkedIn: https://www.linkedin.com/in/mattcyoung/Twitter: https://twitter.com/UserVoiceWebsite: https://uservoice.com/Blog: https://uservoice.com/blog
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YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Christina Wodtke - Radical Thoughts On Living and Learning

Christina Wodtke reminds us to stop carrying the weight of the world, to start giving others the benefit of the doubt, and to make the most of the gift that is feedback.
Highlights include:
What did you learn about collaboration from swing dancing?
Why do we need to give other people the benefit of the doubt?
What was it like being an executive in big tech?
Where can people start to develop more confidence?
What is important to remember when giving feedback?
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Who is Christina Wodtke?
Christina is one of the most impactful, established, and original thought leaders in Silicon Valley. There won’t be many of you listening who haven’t at least heard of her groundbreaking and bestselling book on OKRs, Radical Focus - now in its second edition!
A self-described “curious human” with a serious big-tech resume, her work in design and product has included redesigns and IPOs at companies such as LinkedIn, MySpace, Zynga, and Yahoo!
But those big names only scratch the surface of Christina’s professional story. She has co-founded a tech startup, co-founded the Information Architecture Institute, founded and was the original publisher of Boxes and Arrows, and is the founder Women Talk Design.
Christina is currently preparing the next generation of product and game designers, as a full-time lecturer at Stanford University. Previously, Christina was an Associate Professor at California College of the Arts, where she taught creative entrepreneurship.
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Find Christina here:
LinkedIn: https://www.linkedin.com/in/christinawodtke/Twitter: https://twitter.com/cwodtkeWebsite: https://cwodtke.com/Blog: https://eleganthack.com/
Christina’s books:
Radical Focus (Second Edition) - Achieving Your Most Important Goals with Objectives and Key Results: https://amzn.to/3Sc82o4
Information Architecture - Blueprints for the Web: https://amzn.to/3UknzUL
Pencil Me In - The Business Drawing Book for People Who Can’t Draw:https://amzn.to/2WOBNP7 
The Team That Managed Itself - A Story of Leadership:https://amzn.to/3QRyXo6
Women Talk Design:
Website: https://womentalkdesign.com/Twitter: https://twitter.com/womentalkdesignLinkedIn: https://www.linkedin.com/company/women-talk-design/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Kareem Mayan - The Nomad’s Guide to Prioritising Product Feedback

Kareem Mayan shares what he learned as digital nomad, discusses the focusing effects of personal loss, and how you can more effectively prioritise product feedback.
Highlights include:
⭐ What was it like being a digital nomad for two years?⭐ How do you work out what customers need from onboarding?⭐ How do you align stakeholders on what to build?⭐ How do you know whether to build what customers are asking for?⭐ What do you want people consider about their personal priorities?
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Who is Kareem Mayan?
Kareem is the Co-Founder of Savio, a SaaS product that helps makers of SaaS products to centralise, organise and prioritise product feedback, delighting customers and reducing churn. 
He is also the Founder and Principal Consultant of Trial to Paid, where he helps growing product-led B2B SaaS companies to increase trial to paid conversion. 
Between 2002 and 2007, Kareem worked at ESPN.com, as a Technical Producer and then at Fox Interactive Media, as a Director of Product Development for the R&D division.
Kareem’s passion for product has seen him start three companies and acquire one - Codetree, a source management product that he and his partners grew and sold, after purchasing it from Derrick Reimer, the co-founder of Drip.
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Find Kareem here:
LinkedIn: https://www.linkedin.com/in/kareem/Savio: https://www.savio.io/Trial to Paid: http://trialtopaid.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Kevin Bethune - Reimagining Design: An Incredible Journey

Kevin Bethune inspires with his incredible journey across engineering, business & design, shares how to keep calm inside of a nuclear reactor, and shines a light on design’s diversity blind spot.
Highlights include:
⭐ Are designers too in love with the future state?⭐ Where did you put your fear while working inside a nuclear reactor?⭐ How was your Dad a servant leader and why did that inspire you?⭐ What does it mean that there have only been 300 black ArtCenter graduates?⭐ How do you explain a systemically racist America to your son?
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Who is Kevin Bethune?
Kevin is the Founder and Chief Creative Officer of dreams • design + life, a strategic design consultancy that helps companies like PepsiCo, Nike, and Berkshire Hathaway, to bring a multi-disciplinary, human-centred and innovation-focused lens to business.
Graduating from Notre Dame with a Bachelor of Science in Mechanical Engineering, Kevin started his career in the nuclear energy industry with Westinghouse Electric, where he became closely acquainted with the ins-and-outs of nuclear reactors. 
After earning an MBA from Carnegie Mellon University, Kevin joined Nike, in a business role. However, his curiosity soon led him to footwear designa, where, thanks to the mentorship of D’Wayne Edwards, he would design the record-breaking Air Jordan Fusion 8 shoe.
Seeking new horizons and to solidify his creative foundation, Kevin left Nike for a Master of Science in Industrial Design at the prestigious ArtCenter College of Design where he now serves on the board of Trustees. He is also the Board Chair for the Design Management Institute.
Immediately before founding dreams • design + life, Kevin was a co-founder of the strategic design & innovation capabilities at TWO top tier management consulting firms - Booz & Co. and the Boston Consulting Group. 
His first book, "Reimagining Design: Unlocking Strategic Innovation" was published by The MIT Press in March, with the forward written by his good friend, the legendary technologist and designer, Dr. John Maeda.
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Find Kevin here:
LinkedIn: https://www.linkedin.com/in/kevinbethune/Twitter: https://twitter.com/kevinbethuneWebsite: https://www.dreamsdesignandlife.com/
Kevin’s book:
Reimagining Design: Unlocking Strategic Innovation - https://www.kevinbethune-reimaginingdesign.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Noelle Russell - Others Don’t Get to Choose Your Path to Success

Noelle Russell provides a beacon of light for anyone who’s staring down a dragon, as she shares her against the odds and remarkable journey to and through technology.
Highlights include:
⭐ What is wing clipping and why is it dangerous?⭐ Do you really have over 130 voice enabled devices in your home?⭐ Why did your Dad teach you that other people don’t get to choose your path to success?⭐ How has your son’s disability inspired you to raise awareness of the potential of AI?⭐ What can people who are struggling to find their voice in the workplace do?
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Who is Noelle Russell?
Noelle is a multi-award winning technologist, entrepreneur and big tech executive, who has invested the past 25 years in helping people to understand, productise and ethically apply emerging technologies to their businesses.
She is currently a Global Partner in AI and Analytics at IBM, where she works with business leaders to speed up their digital transformations, and to reinvent their business models through the creative application of technology.
Prior to joining IBM, Noelle was the Vice President of Digital Technology at National Public Radio. She has also held senior roles at Microsoft as a Principal Product Manager in AI and at Amazon, where she was a Senior Architect working on Alexa. 
Alongside her busy corporate career, Noelle is also the CEO of the AI Leadership Institute, a global organisation that she founded to empower and inspire senior executives to think deeply about AI and how to apply it responsibly.
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Find Noelle here:
LinkedIn: https://www.linkedin.com/in/noelleai/ X: https://twitter.com/noellerussell_ Website: https://noellerussell.ai/YouTube: https://www.youtube.com/@noelleaiInstagram: https://www.instagram.com/noelle.ai
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Milton Jackson - Why Crabs Can’t Climb Out of Buckets

Milton Jackson graciously gives Brave UX’s first poetry reading, reflects on the critical importance of role models, and shares his aspirations for a more inclusive world.
Highlights include:
⭐ Poetry reading: Love Lost in Likes⭐ What led you to a career in technology and design?⭐ Has the lack of black designers been painfully obvious to you?⭐ Where did your confidence to teach public speaking come from?⭐ Why isn’t the written word more central to the experiences we design?
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Who is Milton Jackson?
Milton is the SVP of Experience Design for Wealth, Wellness, Rewards and Retirement at Bank of America, where he’s helping to redefine how the business serves its customers.
Before joining Bank of America, Milton was the AVP, Head of Digital Design and UX at The Hartford, a Fortune 500 insurance and investment company.
And, earlier in his career, Milton spent five and half years at ESPN, where he was responsible for leading the UI and UX for ESPN.com, ESPNFC.com and ESPNDeportes.
Alongside his busy corporate design career, since 2014 Milton has also been the Founder and CEO of PicSpotr, a proudly black-owned company and CRM that’s specifically designed to empower professional photographers to build their businesses.
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Find Milton here:
LinkedIn: https://www.linkedin.com/in/heymiltonj/Twitter: https://twitter.com/milton_jksnWebsite: https://www.picspotr.com/ADPList: https://adplist.org/mentors/milton-jackson
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Peter Merholz - Demystifying Design Leadership

Peter Merholz demystifies design leadership, openly shares the ups and downs of a trail-blazing design career, and how we can keep design “weird” without getting fired.
Highlights include:
⭐ What is the fundamental job of the designer leader?⭐ Why do design leaders find it difficult to figure out what their job is?⭐ What advice did Obi Wan give Luke that design leaders need to hear?⭐ Why are you a design pragmatist and not an idealist?⭐ What do design leaders need to know about politics and relationships?
#DesignLeadership #UX #UXDesign #AdaptivePath #BraveUX
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Who is Peter Merholz?
Peter is the Founder and Principal at Humanism at Scale, the consulting practice he started in 2019 to amplify the practices and potential of design teams by shaping design organisations and bolstering design leadership.
Before founding Humanism at Scale, Peter was the VP of Design at Snagajob, where he oversaw design for both product and marketing. Peter has also held positions such as Senior Director of Design at Jawbone, VP of Global Design at Groupon and VP of User Experience at Inflection.
But it is his role and the almost 11 years he invested as a Co-Founder and the Head of Design Practice of Adaptive Path - then the world’s leading UX strategy and UX design firm - that he is perhaps best known for.
In 2016, Peter co-authored “Org Design for Design Orgs” with Kristin Skinner, which was the first book to address building and managing effective in-house design teams. 
And, last millennia, Peter coined the term blog. How cool is that!?
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Find Peter here:
LinkedIn: https://www.linkedin.com/in/petermerholz/Twitter: https://twitter.com/petermeWebsite: https://www.petermerholz.com/Peter’s book:
Org Design for Design Orgs - Building and Managing In-House Design Teams:https://orgdesignfordesignorgs.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Audrey Cheng - Resolving the Tension Between Product and UX

Audrey Cheng shares her journey from lab scientist to CTO, why she redefined career success, and how UX and product can work better together.
Highlights include:
⭐ Why did you have to leave redefine career success?⭐ Should product leaders be leading design orgs?⭐ How do you involve stakeholders in UX design, in a meaningful way?⭐ Should designers seeking influence consider a move into product?⭐ How do you handle demands for features from stakeholders?
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Who is Audrey Cheng?
Audrey is the Chief Technology Officer at Imagr, the first vision-only, white-label, autonomous checkout solution that retailers can own, operate and scale themselves.
Before joining Imagr, she was the CPO at SnapComms, an Everbridge company. At the same time, Audrey was also the Head of Global UX for all of Everbridge’s products, working closely with the CTO - Dr. John Maeda.
Prior to Everbridge, Audrey was the VP of Product at Pushpay, the world-leading digital engagement and giving platform for churches.
In 2019, Audrey was recognised by Leading Women in Product, as the Product Leader of the Year for Australia and New Zealand.
A clear communicator and a passionate product person, Audrey has been invited to deliver talks at UXDX Asia Pacific and Mind the Product, and has been a repeat guest on the Fearless Product podcast.
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Find Audrey here:
LinkedIn: https://www.linkedin.com/in/audrey-cheng-b495a02/Twitter: https://twitter.com/audjcheng
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Dan Hill - Technology Is the Answer, but What Was the Question?

Dan Hill challenges us to think differently about our cities and civic spaces, to consider the second order effects of our work, and to think carefully about the questions we’re asking.
Highlights include:
⭐ Who should be responsible for the negative externalities of technology?⭐ When and why did the financialisation of our public spaces begin?⭐ Technology is the answer, but what was the question?⭐ Do people have cause to be grumpy about cycle lanes?⭐ Why do we make cities?
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Who is Dan Hill?
Dan recently finished up as the Director of Strategic Design at Vinnova, the Swedish Government’s innovation agency, to become the Director of the Melbourne School of Design, at the University of Melbourne in Australia. 
He has also been an Associate Director and Head of Arup Digital Studio, a Strategic Design Lead at SITRA (Finland’s government innovation fund) and the Head of Interactive Technology and Design at the BBC.
Dan was one of the Mayor of London’s - Sadiq Khan’s - inaugural Design Advocates. He has been a Trustee of the Participatory City Foundation and he is a founding member of the UN HABITAT Council for Urban Initiatives.
The author of the influential book “Dark Matter & Trojan Horses: A Strategic Design Vocabulary” and a a prolific blogger, Dan has been writing about design, technology, cities and culture for over 20 years on his blog, “City of Sound”.
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Find Dan here:
LinkedIn: https://www.linkedin.com/in/cityofsound/Twitter: https://twitter.com/cityofsoundWebsite: https://www.cityofsound.com/Blog: https://cityofsound.medium.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Jodine Stodart - Keeping Stakeholders Engaged with Design

Jodine Stodart shares how to get and keep stakeholders engaged, why it’s important to develop your understanding of self, and the timeless power of listening.
Highlights include:
⭐ How important are stakeholder interviews for UX success?⭐ Can UX be successful if customer centricity isn’t a strategic focus?⭐ How do you help stakeholders to make sense of design artefacts?⭐ Why do leaders need to be more conscious of their impact on others?⭐ How do you help someone to see another person’s perspective?
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Who is Jodine Stodart?
Jodine is the Managing Director of Fireside Consulting, the UX & Design Coaching, Service Design, Regenerative Design, and Conscious Leadership Coaching practice that she founded in 2019.
As someone who is inspired by the potential for design to help solve complex problems, Jodine is also the co-founder of the online UX community called UXCONNECT, through which she runs regular leadership retreats.
Prior to Fireside Consulting, Jodine was a Director of User Experience at Digital Arts Network in New Zealand, where she worked with key clients such as Auckland Council, Countdown Supermarkets, and Spark.
She was also a Senior User Experience Consultant at Optimal Usability, a leading New Zealand design research consultancy that was sold to Price Waterhouse Coopers in 2014. 
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Find Jodine here:
LinkedIn: https://www.linkedin.com/in/jodinestodart/Twitter: https://twitter.com/jUXpositionWebsite: https://firesideconsulting.biz/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/