Brave UX with Brendan Jarvis 🇺🇦

Matt Watkinson - Whisky, Writing and the Willingness To Be Wrong

Matt Watkinson shares how he’s expanded his luck surface area, why it’s important to slow down and pay attention, and how to fight organisational ambiguity.
Highlights include:
⭐ What did the FBI want to learn about experience design?⭐ Why is ambiguity the biggest barrier to effective decision making?⭐ What made you conscious of your own ignorance?⭐ What gets in the way of people being willing to be wrong?⭐ Why is it important to be a host and not a guest?
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Who is Matt Watkinson?
Matt is the CEO and Co-Founder of Methodical, an experience design agency that helps customer-centred businesses to develop new products and services and to improve their existing programs and experiences, while delivering greater customer and commercial value.
He is also the author of two highly regarded books (soon to be three). His first, “The Ten Principles Behind Great Customer Experiences” put Matt on the map and his second, “The Grid: The Master Model Behind Business Success” was published in 2017, to critical acclaim.
Matt has been described by Rory Sutherland, the vice chairman of the Ogilvy & Mather group of companies, as “One of the deepest and most original business thinkers” he has ever come across. And it’s this depth and originality that has seen Matt invited to share his ideas at events for companies like Microsoft, Volkswagen, Salesforce, American Express, and Google.
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Find Matt here:
LinkedIn: https://www.linkedin.com/in/matt-watkinson/Twitter: https://twitter.com/mwtknsnWebsite: https://www.matt-watkinson.com/Company: https://www.methodical.io/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Jesse James Garrett - Flying the Jolly Roger While Sailing With the Navy

Jesse James Garrett reminds us that once we were pirates, encourages us to understand how soft-power works, and to know and be true to our red-lines.
Highlights include:
How are UX designers like classical composers?
What is the role of personal preference in design?
Should design leaders leave strategy to product leaders?
Is design leadership about actively resisting the status quo?
What have you learned as a result of the “no’s” in your career?
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Who is Jesse James Garrett?
Jesse is the Principal Leadership Coach of Intentional Associates, the executive design leadership coaching practice that he founded in 2020. And it’s through his coaching work that he is helping design leaders to develop the skills to lead with greater purpose, intention and creativity.
Many of you may know Jesse for his influential model from the year 2000, “The Elements of User Experience”, and his book of the same name. It’s this foundational thinking, at frontier of UX, that has helped to inform, inspire and enlighten multiple generations of UX designers.
Jesse was also a Co-Founder and Chief Creative Officer of Adaptive Path, one of the original and most renowned User Experience consultancies. At Adaptive Path, Jesse worked tirelessly for 13 years to put UX design on the enterprise map.
Throughout the years, his writing, teaching and public speaking has been unfailingly generous, taking him all over the world, including to events such as UX Lisbon, UX Salon, and USI. 
Jesse’s contributions continue through the “Finding Our Way” podcast, a show about design leadership that he co-hosts alongside Peter Merholz, his good friend, fellow Adaptive Path Co-Founder, and Brave UX alumnus.
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Find Jesse here:
LinkedIn: https://www.linkedin.com/in/jesse-james-garrett-1341/Twitter: https://twitter.com/jjgWebsite: https://jessejamesgarrett.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Erika Hall - Moving Past Design’s Pleasant Platitudes

Erika Hall reinforces the importance of being willing to be wrong, discusses how good user experiences can be bad, and calls on designers to be honest with themselves.
Highlights include:
⭐ Do you ever wonder what it would be like to go in-house?⭐ What’s the truth about designers becoming more influential in business?⭐ Have designers made the world a worst place over the past 30 years?⭐ What organisational conditions support a culture of ‘just enough research’?⭐ Who benefits from design not having agreed standards and ethics?
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Who is Erika Hall?
Erika is the Director of Strategy at Mule Design, the infamous design consultancy that she Co-Founded with Mike Monteiro, almost 21 years ago to the day.
And they certainly have pulled no punches in presenting their perspectives.
Erika’s ability to take challenging subjects and to wrap them in her own signature kooky, cohesive, and compelling style has given many designers plenty of practical ‘in-the-trenches’ training, as well as insightful 30,000 foot mind-food to chow down on.
She is the author of “Just Enough Research” (now in it’s second edition), a distillation of her extensive experience in design research, into an easy-to-follow guidebook that helps designers to think more critically about research and to wield it more expertly.
Erika is also the author of “Conversational Design”, a book that helps designers and technologists to make their systems and products feel less robotic and more human.
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Find Erika here:
LinkedIn: https://www.linkedin.com/in/erikahall/Twitter: https://twitter.com/mulegirlWebsite: https://www.muledesign.com/
Designing for the Triple Storyline:https://vimeo.com/351167991
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Samuel Proulx - Designing for Dignity Through Accessibility

Samuel Proulx shares his experience of the digital world as a blind person, his thoughts on autonomous vehicles, and how inclusive design makes everyone's experience better.
Highlights include:
⭐ How do you feel about the prospect of autonomous vehicles?⭐ Why did the gaming industry say accessibility couldn’t be achieved?⭐ How has your father also being being blind shaped your relationship?⭐ Why does the term ableism sometimes make you uncomfortable?⭐ How does the Medical Model of Disability influence how we design?
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Who is Samuel Proulx?
Sam is the Accessibility Evangelist at Fable, a user research platform that connects people with disabilities, with people who want to create a more accessible Internet. Fable also provides those same people with custom training, so they can build more inclusive products.
At Fable - as Sam’s title would suggest - he is responsible for evangelising accessibility and inclusive design. This means keeping those subjects on the radar of our world’s enterprises and helping them to see that accessibility can be more than an exercise in compliance. 
He is also very involved in the broader accessibility community, including as a long-time moderator of the official sub-reddit for Blind and Visually Impaired people. He is also the co-host of the Disability Bandwidth podcast and host of The Inclusion Hub podcast.
Recently, named on Royal Bank of Canada’s Future of Good 2022 list, Sam is one of 30 Young Impact Leaders who have recently been celebrated as people creating impactful and positive change in their communities.
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Find Samuel here:
LinkedIn: https://www.linkedin.com/in/samuel-proulx-06107332/Twitter: https://twitter.com/fastfinge
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Matt Young - Using Customer Feedback to Make Better Decisions

Matt Young shares the importance of aligning engineering, product, & design, the roles of creativity and logic in decision making, and using customer feedback wisely. 
Highlights include:
⭐ How do you know when it’s time to kill a feature?⭐ Why and when do you speak directly with people?⭐ How have you integrated your engineering and product orgs?⭐ When should you deploy emotion and when should you temper it with logic?⭐ How should customer feedback be used to influence executive leadership?
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Who is Matt Young?
Matt is the CEO of UserVoice, a software company that helps growing B2B SaaS companies to collect and make sense of customer feedback. 
Before joining UserVoice in 2015, Matt was the Vice President and CTO of Vodori, a digital marketing consulting and product company. There, he spent seven years focused on achieving excellence in enterprise software development.
After earning a Bachelor of Science in Computer Science, as well as a Master’s of Science in Computer Science, Matt invested 22 years in engineering before becoming a product leader — a journey that gives him a unique and valuable perspective.
Matt has recently been generously sharing that perspective with product people at Product School and Product Camp, as well appearing as a guest on podcasts such as the Scale Up Show, Lessons On Product and Tied Together, amongst others.
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Find Matt here:
LinkedIn: https://www.linkedin.com/in/mattcyoung/Twitter: https://twitter.com/UserVoiceWebsite: https://uservoice.com/Blog: https://uservoice.com/blog
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Christina Wodtke - Radical Thoughts On Living and Learning

Christina Wodtke reminds us to stop carrying the weight of the world, to start giving others the benefit of the doubt, and to make the most of the gift that is feedback.
Highlights include:
What did you learn about collaboration from swing dancing?
Why do we need to give other people the benefit of the doubt?
What was it like being an executive in big tech?
Where can people start to develop more confidence?
What is important to remember when giving feedback?
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Who is Christina Wodtke?
Christina is one of the most impactful, established, and original thought leaders in Silicon Valley. There won’t be many of you listening who haven’t at least heard of her groundbreaking and bestselling book on OKRs, Radical Focus - now in its second edition!
A self-described “curious human” with a serious big-tech resume, her work in design and product has included redesigns and IPOs at companies such as LinkedIn, MySpace, Zynga, and Yahoo!
But those big names only scratch the surface of Christina’s professional story. She has co-founded a tech startup, co-founded the Information Architecture Institute, founded and was the original publisher of Boxes and Arrows, and is the founder Women Talk Design.
Christina is currently preparing the next generation of product and game designers, as a full-time lecturer at Stanford University. Previously, Christina was an Associate Professor at California College of the Arts, where she taught creative entrepreneurship.
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Find Christina here:
LinkedIn: https://www.linkedin.com/in/christinawodtke/Twitter: https://twitter.com/cwodtkeWebsite: https://cwodtke.com/Blog: https://eleganthack.com/
Christina’s books:
Radical Focus (Second Edition) - Achieving Your Most Important Goals with Objectives and Key Results: https://amzn.to/3Sc82o4
Information Architecture - Blueprints for the Web: https://amzn.to/3UknzUL
Pencil Me In - The Business Drawing Book for People Who Can’t Draw:https://amzn.to/2WOBNP7 
The Team That Managed Itself - A Story of Leadership:https://amzn.to/3QRyXo6
Women Talk Design:
Website: https://womentalkdesign.com/Twitter: https://twitter.com/womentalkdesignLinkedIn: https://www.linkedin.com/company/women-talk-design/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Kareem Mayan - The Nomad’s Guide to Prioritising Product Feedback

Kareem Mayan shares what he learned as digital nomad, discusses the focusing effects of personal loss, and how you can more effectively prioritise product feedback.
Highlights include:
⭐ What was it like being a digital nomad for two years?⭐ How do you work out what customers need from onboarding?⭐ How do you align stakeholders on what to build?⭐ How do you know whether to build what customers are asking for?⭐ What do you want people consider about their personal priorities?
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Who is Kareem Mayan?
Kareem is the Co-Founder of Savio, a SaaS product that helps makers of SaaS products to centralise, organise and prioritise product feedback, delighting customers and reducing churn. 
He is also the Founder and Principal Consultant of Trial to Paid, where he helps growing product-led B2B SaaS companies to increase trial to paid conversion. 
Between 2002 and 2007, Kareem worked at ESPN.com, as a Technical Producer and then at Fox Interactive Media, as a Director of Product Development for the R&D division.
Kareem’s passion for product has seen him start three companies and acquire one - Codetree, a source management product that he and his partners grew and sold, after purchasing it from Derrick Reimer, the co-founder of Drip.
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Find Kareem here:
LinkedIn: https://www.linkedin.com/in/kareem/Savio: https://www.savio.io/Trial to Paid: http://trialtopaid.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Kevin Bethune - Reimagining Design: An Incredible Journey

Kevin Bethune inspires with his incredible journey across engineering, business & design, shares how to keep calm inside of a nuclear reactor, and shines a light on design’s diversity blind spot.
Highlights include:
⭐ Are designers too in love with the future state?⭐ Where did you put your fear while working inside a nuclear reactor?⭐ How was your Dad a servant leader and why did that inspire you?⭐ What does it mean that there have only been 300 black ArtCenter graduates?⭐ How do you explain a systemically racist America to your son?
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Who is Kevin Bethune?
Kevin is the Founder and Chief Creative Officer of dreams • design + life, a strategic design consultancy that helps companies like PepsiCo, Nike, and Berkshire Hathaway, to bring a multi-disciplinary, human-centred and innovation-focused lens to business.
Graduating from Notre Dame with a Bachelor of Science in Mechanical Engineering, Kevin started his career in the nuclear energy industry with Westinghouse Electric, where he became closely acquainted with the ins-and-outs of nuclear reactors. 
After earning an MBA from Carnegie Mellon University, Kevin joined Nike, in a business role. However, his curiosity soon led him to footwear designa, where, thanks to the mentorship of D’Wayne Edwards, he would design the record-breaking Air Jordan Fusion 8 shoe.
Seeking new horizons and to solidify his creative foundation, Kevin left Nike for a Master of Science in Industrial Design at the prestigious ArtCenter College of Design where he now serves on the board of Trustees. He is also the Board Chair for the Design Management Institute.
Immediately before founding dreams • design + life, Kevin was a co-founder of the strategic design & innovation capabilities at TWO top tier management consulting firms - Booz & Co. and the Boston Consulting Group. 
His first book, "Reimagining Design: Unlocking Strategic Innovation" was published by The MIT Press in March, with the forward written by his good friend, the legendary technologist and designer, Dr. John Maeda.
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Find Kevin here:
LinkedIn: https://www.linkedin.com/in/kevinbethune/Twitter: https://twitter.com/kevinbethuneWebsite: https://www.dreamsdesignandlife.com/
Kevin’s book:
Reimagining Design: Unlocking Strategic Innovation - https://www.kevinbethune-reimaginingdesign.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Noelle Russell - Others Don’t Get to Choose Your Path to Success

Noelle Russell provides a beacon of light for anyone who’s staring down a dragon, as she shares her against the odds and remarkable journey to and through technology.
Highlights include:
⭐ What is wing clipping and why is it dangerous?⭐ Do you really have over 130 voice enabled devices in your home?⭐ Why did your Dad teach you that other people don’t get to choose your path to success?⭐ How has your son’s disability inspired you to raise awareness of the potential of AI?⭐ What can people who are struggling to find their voice in the workplace do?
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Who is Noelle Russell?
Noelle is a multi-award winning technologist, entrepreneur and big tech executive, who has invested the past 25 years in helping people to understand, productise and ethically apply emerging technologies to their businesses.
She is currently a Global Partner in AI and Analytics at IBM, where she works with business leaders to speed up their digital transformations, and to reinvent their business models through the creative application of technology.
Prior to joining IBM, Noelle was the Vice President of Digital Technology at National Public Radio. She has also held senior roles at Microsoft as a Principal Product Manager in AI and at Amazon, where she was a Senior Architect working on Alexa. 
Alongside her busy corporate career, Noelle is also the CEO of the AI Leadership Institute, a global organisation that she founded to empower and inspire senior executives to think deeply about AI and how to apply it responsibly.
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Find Noelle here:
LinkedIn: https://www.linkedin.com/in/noelleai/ X: https://twitter.com/noellerussell_ Website: https://noellerussell.ai/YouTube: https://www.youtube.com/@noelleaiInstagram: https://www.instagram.com/noelle.ai
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/

Milton Jackson - Why Crabs Can’t Climb Out of Buckets

Milton Jackson graciously gives Brave UX’s first poetry reading, reflects on the critical importance of role models, and shares his aspirations for a more inclusive world.
Highlights include:
⭐ Poetry reading: Love Lost in Likes⭐ What led you to a career in technology and design?⭐ Has the lack of black designers been painfully obvious to you?⭐ Where did your confidence to teach public speaking come from?⭐ Why isn’t the written word more central to the experiences we design?
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Who is Milton Jackson?
Milton is the SVP of Experience Design for Wealth, Wellness, Rewards and Retirement at Bank of America, where he’s helping to redefine how the business serves its customers.
Before joining Bank of America, Milton was the AVP, Head of Digital Design and UX at The Hartford, a Fortune 500 insurance and investment company.
And, earlier in his career, Milton spent five and half years at ESPN, where he was responsible for leading the UI and UX for ESPN.com, ESPNFC.com and ESPNDeportes.
Alongside his busy corporate design career, since 2014 Milton has also been the Founder and CEO of PicSpotr, a proudly black-owned company and CRM that’s specifically designed to empower professional photographers to build their businesses.
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Find Milton here:
LinkedIn: https://www.linkedin.com/in/heymiltonj/Twitter: https://twitter.com/milton_jksnWebsite: https://www.picspotr.com/ADPList: https://adplist.org/mentors/milton-jackson
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ 
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/